Medical Administrator

Offer general assistance to the Practice team and

project a positive and friendly image to patients and other visitors, either in

person or via the telephone

Receive, assist and direct patients in accessing

the appropriate service or Healthcare Professional in a courteous, efficient

and effective way

Undertake a variety of administrative duties to

assist in the smooth running of the Practice including the provision of

secretarial and clerical support to clinical staff and other members of the

Practice team

Facilitate effective communication between

patients, members of the Primary Health Care Team, Secondary Care and other

associated Healthcare Agencies

PREVIOUS CANDIDATES NEED NOT APPLY.

To

greet patients in a friendly and courteous manner at all times.

To

answer telephone calls in a polite and professional manner.

To

make appointments for the doctors surgeries and nurses clinics using the

Practice clinical information system

To

ensure that surgeries and clinics run on time, making sure that the doctors and

other clinicians are aware of their schedules.

To

take prescription orders over the phone assisting patients with queries over

new medication, drug names and generic products.

Answering

patient queries regarding various Practice policies and initiatives.

To

open the post, and distribute accordingly.

To

arrange new patient registrations, explaining the surgery policies.

To

listen to patient complaints, making sure that they are addressed and dealt

with appropriately.

To

book outpatient appointments using the choose and book system

To

retrieve patients medical records for various clinics and surgeries.

To

file patients records in the correct manner.

To

check and update patients addresses, telephone numbers etc, on both manual and

computerised records.

To

scan all hospital correspondence accurately.

To

create new patients medical records.

Culling

& tagging of all new medical records

Path

Links daily management of pathology results system.

To

provide secretarial cover in the absence of the practice secretary.

Monitor

and action all patients DNAs according to Practice policy.

Note

summarising -entering patient histories from new medical records

Entering

relevant information from Out of Hours doctor reports onto clinical system

Maintain

and update patient priority lists.

To

cover duties for other members of staff, this may arise in the case of absence,

sickness and holidays.

Chaperone

GP if required.

To

ensure that the surgery in which you are working is left secure after use at

all times during your work hours and ensuring Practice premises and perimeters

are left secure at the end of the day.

Shared

responsibility for reception, waiting rooms and consultation rooms upkeep and

tidiness including leaflets and posters

To

ensure that strict confidentiality protocols are adhered to.

Attending

and contributing to practice meetings.

To

attend training sessions on behalf of the practice as required.

To

comply with health & safety procedures and report any areas of concern to

the Practice Manager.

Opening

and securing of premises when required

To

undertake any other duties as may be determined from time to time to ensure the

efficient running of the practice.

Exciting opportunity to join an innovative, forward-thinking Practice to

become an integral part of a diverse clinical team delivering care to our 12000

registered patients.

The Poplars Medical Centre is based in Swinton, Manchester and our

clinical team currently includes GPs, Advanced Nurses Practitioners, a Clinical

Pharmacist, Practice Nurses, an Assistant Practitioner and Healthcare Assistant.

There is a strong team atmosphere and a focus on continuous development

throughout the surgery.

We work as part of a Primary Care Network which provides health care for

three other neighbouring practices with whom we have a close working relationships

and have regular meetings that are at the heart of collaborative working.

We are looking for an enthusiastic and autonomous working candidate to

join our highly skilled, friendly team.

Experience