MDT / Patient Pathway Coordinator
Royal National Orthopaedic Hospital NHS Trust
Stanmore, HA7 4LP
Salary
£33,262 to £36,027
Contract
Permanent
Hours
Not specified
Closing date
9 September 2026
9 days left
Job description
An exciting opportunity has risen to recruit a full time Band 4 as a MDT Coordinator and Patient Pathway Coordinator at the Children's Hospital Unit -...
To be the main point of contact for all patients issues relating to their pathway of care.
To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
To have a sound understanding of 18 week waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
Provide comprehensive secretarial/PA support to consultants and clinical teams within the Childrens Hospital Unit.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
To be responsible for booking and sending out-patient, admission appointment letters and telephoning patients as required.
To schedule outpatients appointments and ensure clinics are managed effectively.
To attend weekly planning meetings and maintain strong communication links.
Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.
To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.
The Royal National Orthopaedic Hospital is a specialist tertiary referral hospital. A fifth of our patients are younger than 18 years of age. Patients are referred to the hospital nationally and internationally, often with complex medical needs.
Children are admitted under different teams including
Paediatric Orthopaedics
Spinal Injuries
Spinal Deformity
Spinal Malformation
Bone and Soft Tissue tumours
Peripheral Nerve Injury
Paediatric Medicine (Metabolic Bone &Rheumatology)
The team consists of 5 secretaries in Paediatric Surgery and 2 in Paediatric Medicine. It is a supportive team that provides cover for each other.
Knowledge, Training & Experience
Essential
- X3 GCSE's or equivalent.
- Good standard of English, both written, spoken and grammar.
- Administrative medical specialty knowledge, gained by education or relevant experience.
- Experience of planning and organising own workload.
- Experience of working across multi-disciplinary teams.
- Understanding of confidentiality and the importance of maintaining confidentiality for patients.
- Understand the need for confidentiality and data protection.
- Achieving targets associated with work.
- Focused
- Self-motivated
- Professional
Desirable
- Previous experience of working in an NHS office environment
Skills
Essential
- Adaptable and approachable
- Good Time management.
- Happy to provide cross cover
- Works well with other people.
- Happy to use own initiative
- Meticulous.
- Has excellent attention to detail.
- Accurate.
- Eager/willing to learn.
- Self-motivated
- Ability to work to tight timelines.
Communication & Relationship Skills
Essential
- Adaptable and approachable
- Happy to provide cross cover
- Works well with other people
- Good communication and interpersonal skills.
- Must have experience of working 1-1 with a named consultant
Planning & Organisational Skills
Essential
- Management of own office environment and workload
- Ability to prioritise workload
- Ability to work well in a team and on own initiative.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
28 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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