Manager, Intentional Peer Support Service

Lead and manage Sutton Mental Health Foundation's Intentional Peer Support Service, ensuring the delivery of high-quality, person-centred support for Sutton residents. You will oversee service operations, support and develop staff and volunteers, maintain quality and safeguarding standards, and help drive continuous improvement across the service.

Working closely with the CEO and key partners, you will contribute to the strategic development and sustainability of the service, identify opportunities for growth, and help strengthen the role of peer support within the local mental health system. The role also involves building effective partnerships, monitoring outcomes and performance, supporting workforce development, and ensuring the service remains responsive to the needs of the community.

This is an excellent opportunity for a motivated leader who is passionate about mental health, recovery and the power of human connection to make a meaningful impact within a values-driven organisation.

You will lead the operational delivery and development of

SMHFs peer support services, oversee recruitment, training and quality

assurance, act as Safeguarding Lead, and contribute to strategic growth and

partnerships.

Lead and develop SMHFs

Intentional Peer Support Service.

Oversee day-to-day operations,

staffing, budgets, quality and performance.

Line manage the Transformation

Project Manager, IPS Trainers and Peer Support Workers.

Ensure compliance with KPIs,

GDPR, safeguarding and service standards.

Work with data analysis staff

to ensure high quality record keeping and reporting

Monitor outcomes, manage risk

and respond to feedback, complaints and incidents.

Service Delivery

Oversee referrals, assessments

and allocation processes.

Support staff to help people

achieve meaningful goals.

Maintain positive relationships

with service users and partners.

Lead recruitment, induction and

development of staff and volunteers.

Oversee IPS training,

accreditation and shadowing opportunities.

Provide supervision, appraisal,

coaching and reflective practice sessions to support staff delivering a safe

quality service.

Maintain DBS, training and

workforce records.

Act as SMHF Safeguarding Lead.

Provide safeguarding advice and

oversight.

Represent SMHF at relevant

contract and partnership meetings and boards.

Sutton Mental Health Foundation is committed to safeguarding

and promoting the welfare of adults at risk and expects all staff, volunteers

and trustees to share this commitment. As the organisation's designated

Safeguarding Lead, the postholder will be responsible for promoting a strong

safeguarding culture, providing safeguarding advice and guidance, ensuring

concerns are managed appropriately, and maintaining compliance with

safeguarding policies, procedures and statutory requirements.

Strategic Development and Partnerships

Identify new funding, contract

and partnership opportunities.

Support research, evaluation,

fundraising and service development.

General Responsibilities

Champion SMHF values, equality,

inclusion and co-production.

Maintain professional

development and comply with health and safety requirements.

This role is subject to an Enhanced Disclosure and Barring

Service (DBS) check due to regular contact with vulnerable adults. Appointment

will be conditional upon the successful completion of all pre-employment

checks, including satisfactory references, proof of right to work in the UK and

an Enhanced DBS disclosure. The successful candidate will also be expected to

maintain DBS clearance and undertake safeguarding training appropriate to the

role.

Sutton Mental Health Foundation is committed to creating a

diverse and inclusive workplace where everyone is treated with dignity,

fairness and respect. We welcome applications from people of all backgrounds,

particularly those who are underrepresented within the mental health and

voluntary sector workforce. We are committed to promoting equality of

opportunity and eliminating discrimination on the grounds of age, disability,

gender reassignment, marriage and civil partnership, pregnancy and maternity,

race, religion or belief, sex, sexual orientation, socio-economic background or

any other protected characteristic.

We are committed to making reasonable adjustments throughout

the recruitment process and during employment to enable disabled applicants and

employees to thrive. We encourage applicants to let us know if there is any

support we can provide to ensure an accessible and inclusive recruitment

Sutton Mental Health Foundation is a local charity dedicated to improving mental health and wellbeing across the London Borough of Sutton. We provide a range of community-based services that help people stay well, build resilience and access support when they need it most. Our work includes crisis support, wellbeing activities, peer support, training and community engagement, all designed to help people live healthier, more connected lives.

We are a values-driven organisation committed to inclusion, recovery, co-production and the power of lived experience. We believe that people are the experts in their own lives, and we work alongside individuals and communities to create services that are empowering, compassionate and responsive.

Our team is friendly, supportive and collaborative, with a strong commitment to learning and continuous improvement. We foster a culture where staff are encouraged to share ideas, embrace innovation and contribute to the development of our services. We recognise the importance of wellbeing at work and strive to create an environment where people feel valued, respected and able to thrive.

Joining Sutton Mental Health Foundation means becoming part of a passionate team that is committed to transforming mental health support within the local community.

Other Requirements

Qualifications

Desirable: - Intentional Peer Support (IPS) Core Training.; - Safeguarding Lead or Designated Safeguarding training.; - Management, coaching or supervision qualification.

Experience

Knowledge and Understanding

Desirable: - Knowledge of local mental health services and support pathways.; - Understanding of commissioning and funding within the voluntary and community sector.

Skills and Abilities

Personal Qualities and Values

Desirable: - Understanding of, or personal connection to, the value of lived experience approaches in mental health services.