AI and Digital Transformation Implementor
Dorking Healthcare Ltd.
Redhill, RH1 2NPView on map(opens Google Maps in a new tab)
Salary
£25,000
Contract
Permanent
Hours
Not specified
Closing date
11 September 2026
4 days leftJob description
This is an exciting opportunity to help turn digital innovation into practical improvements across primary care. As our Digital and AI Implementation ...
You will
work alongside our Digital and AI team, to coordinate implementation activity
across DHCincluding our memver Practices, including readiness assessments,
workflow mapping, system testing, rollout and go-live support. You will
maintain implementation plans, action logs and project documentation, and
escalate risks or barriers promptly.
You will engage GP practices, Primary Care Networks,
system partners and suppliers through meetings, workshops and clear
communications. You will deliver demonstrations and training, create user
guides and quick reference materials, and provide support after
implementation.
You will gather adoption data and user feedback,
contribute to evaluation and benefits reporting, and share learning across
the Federation. You will promote the safe and responsible use of AI and
ensure implementation work follows NHS information governance, cyber
security, data protection and local policy requirements.
The AI and Digital Transformation Coordinator will support the successful implementation, adoption and day-to-day operation of AI and digital initiatives across the Federation and member practices.
Working closely with the AI and Digital Project Manager, this role will provide practical, hands-on support to practices, Primary Care Networks (PCNs) and Federation teams to ensure new technologies, AI tools and digital solutions are implemented effectively and deliver measurable benefits.
The post holder will be a contact for operational support, helping staff adopt new systems, coordinating training, maintaining project documentation, gathering feedback, tracking benefits and supporting governance requirements.
Support practices to understand and use the full functionality of approved software, promoting effective and consistent adoption.
This role is ideally suited to someone who enjoys working with people, technology and improvement projects and is passionate about helping primary care teams embrace digital transformation.
- Support the rollout of AI and digital projects across Federation services and member practices including adapting to new ways of working
- Support practices to understand and use all available features of approved digital products, helping them realise the full benefits of their functionality.
- Provide practical guidance and troubleshooting support to users during implementation phases.
- Help coordinate pilots, proof-of-concepts and service improvement projects.
- Monitor implementation progress and escalate issues to the AI and Digital Project Manager as required.
- Support the development and maintenance of project plans, action trackers and implementation schedules.
- Act as a support for teams including member practices, regarding AI and digital initiatives.
- Visit sites to provide hands-on support with deployment and adoption of digital solutions.
- Build strong relationships with Service/Practice Managers, Clinical Directors and operational teams.
- Gather intelligence on practice challenges and identify opportunities for digital improvement.
- Support teams to maximise the benefits of existing digital systems and technologies.
- Coordinate and deliver introductory training sessions for staff using new digital and AI tools.
- Create user guides, quick-reference guides, SOPs and training materials.
- Support staff engagement activities promoting safe and effective use of AI technologies.
- Maintain records of training attendance and competency assessments where required.
- Identify barriers to adoption and work with teams to improve uptake.
- Maintain records of AI and digital projects, including benefits tracking and progress reporting.
- Collect data on system utilisation, staff engagement and operational benefits.
- Produce reports and dashboards for Federation leadership and governance groups.
- Support evaluation of pilot projects and development of business cases.
- Collate case studies and examples of good practice.
- Support the AI and digital project manager with the completion of project documentation including risk logs, issue logs and action trackers.
- Support completion of governance documentation such as DPIAs, SOPs and implementation records.
- Support compliance with relevant information governance, data protection, cyber security and organisational requirements, identifying and escalating governance issues through the appropriate channels.
- Assist with maintaining registers of approved AI products and digital tools.
- Support audit and assurance activities relating to digital transformation projects.
- Identify inappropriate or unsafe use of digital systems, software or products and escalate concerns promptly through the appropriate channels.
- Create and distribute communications relating to AI and digital initiatives.
- Coordinate meetings, workshops and user groups.
- Prepare agendas, minutes and action logs.
- Promote sharing of learning and best practice across practices and PCNs.
- Develop newsletters, intranet content and awareness campaigns to support digital transformation.
The AI and Digital Transformation Coordinator will work closely with the AI and Digital Project Manager and across all Federation teams, practices and PCNs.
The post holder will play a critical role in translating strategic digital initiatives into practical improvements that staff can successfully adopt and use.
Internal
- AI and Digital Project Manager
- Chief Operating Officer
- IT Team
- Federation Directors
- Governance and Quality Teams
- PCN and Practice Managers
- Clinical Leads
External
- Practice Staff
- System Suppliers
- NHS Digital Partners
- ICB Colleagues
- Local Digital Transformation Networks
Adhere to DHC policies and
procedures and relevant legislation including the requirements of any
professional bodies, and attend mandatory training as identified by the DHC.
Participate in reflection,
self-evaluation and continuous professional development including performance
review. Ensure mandatory training is
up-to-date at all times.
Contribute to ongoing projects
as required.
Dorking Healthcare Ltd is an independent NHS organisation
working across primary care. Our teams work with GP practices, Primary Care
Networks, technology providers and system partners to deliver services and
support practical innovation. We aim to improve patient care, staff
productivity and service efficiency, while helping reduce waiting times and
supporting good decisions for our population.
You will join a collaborative and improvement-focused
environment, working with colleagues across IT, service management, general
practice and project delivery. We value initiative, inclusion, learning and
strong relationships.
- Competitive salaries
- 27 to 33 days annual leave plus bank holidays
- The
opportunity to buy or sell leave
- Training and career development
opportunities
- Access to the NHS Pension Scheme
DHC actively encourages
diversity, ensures voices are heard and included, and is committed to equal
opportunities for all.
Qualifications
Essential: - Educated to A Level standard or equivalent experience.; - Evidence of continuous professional development.
Skills & Competencies
Essential
- Excellent organisational and administrative skills.
- Strong communication and interpersonal skills.
- Ability to explain technical concepts in simple language.
- Strong attention to detail.
- Excellent time management skills.
- Ability to work independently and manage competing priorities.
- Good problem-solving skills.
- Proficient in Microsoft 365 applications within the NHS N365 environment, with practical experience using generative AI tools, such as Copilot and Scribe, to optimise administrative workflows or draft documentation with appropriate review and oversight.
- Understanding of information governance and data protection principles.
Desirable
- Understanding of digital transformation within healthcare.
- Knowledge of primary care systems and processes.
- Experience creating training material and user guides.
Experience
Essential
- Experience in an administrative, project support or service improvement role.
- Experience using Microsoft 365 applications including Teams, Outlook, Excel SharePoint and AI enabled tools.
- Experience organising meetings, maintaining records and producing reports.
- Experience working with multiple stakeholders.
Desirable
- Experience within primary care, PCNs, NHS or healthcare services.
- Familiarity with clinical systems, including EMIS and SystmOne, and common primary care tools, including Accurx, population health recall platforms and call analytics.
- Experience supporting digital change projects.
- Experience delivering training or user support.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 September 2026
Last checked
7 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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