Locality Administrator - Upper Lea Valley ICT

• Undertake a wide range of secretarial and administrative tasks
• Have personal responsibility for a number of delegated tasks
• Provide cover for members of the Administration Team in periods of absence eg. Annual leave.
• Be able to work unsupervised
• Adhere to operational procedures and established practice
• Refer to the Administration Supervisor for guidance when needed
• Prioritise administrative tasks to ensure an effective and efficient running of the team
• Maintain a professional and confidential approach to work at all times
• Be flexible in order to meet the requirements of the Locality Managers

• To ensure that accurate details are exchanged with all relevant staff. Give support to patients, carers and staff, where appropriate. Acting as a supportive member of the team at all times, including
• Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
• To process inward and outward transfers of records and to deal with other Trusts regarding records as required
• To process discharge summary letters and send them to the correct professional.
• To support the process of booking and scheduling clinic, and create reports
• To accurately file information
• To answer incoming calls, dealing with enquirers in a helpful manner, proactively taking action where appropriate.
• To deal with enquirers, correspondence and information received by the service in conjunction with other staff.
• To scan relevant documentation i.e.: Patient notes, timetables, site information, notices.
• To monitor stationery and store cupboards for stock and support in the ordering of service stationery and goods when requested.
• Liaise with GP,s patients, etc
• General Admin duties and tasks which are variable.

• A big thank you for considering joining us at Hertfordshire Community NHS Trust
• You'll find it a great place to work with many benefits offered to you as a member of our staff
• We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
• Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision
• We welcome diversity in our workforce and are interested in applicants from all backgrounds
• We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

• APPLY NOW

Essential

• Educated to GCSE level or equivalent
• NVQ Level 3 in Business/Administration or equivalent knowledge and experience
• Good spoken, written and understanding of English
• IT Literate including Experience of using Microsoft Office suite; Word, Excel and Powerpoint

Essential

• Experience of working in a team
• Motivated to extend knowledge and improve service delivery
• Experience and ability to deal with non-routine activities appropriately and safely
• Problem solving
• Health, safety and risk aware

Desirable

• Knowledge of working in the NHS
• Experience of using SystmOne Electronic Patient Records

Essential

• Ability to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriate
• Well-developed written and verbal communication skills
• Arranging and preparing meetings and relevant materials
• Organisational skills

Desirable

• Experience in customer focused environment
• Experience of formal minute taking, formatting and distributing