Learning & Development Officer

They will coordinate

and organise all in house and external training programmes, maintain accurate

records, monitor compliance and support a learning culture across St Giles.

They will provide full support for preparing documentation, ensuring all tasks

are completed to a high standard and deadlines are met.

Additional responsibilities

include assisting with delivering learning sessions, handling and dealing with

all requests that come through the L&D department, supporting with data, audit,

evaluations and coordinating all invoices.

They will provide

essential administrative support to ensure the smooth, efficient delivery of St

Giles learning and development initiatives to ensure we remain compliant

through regulatory standards and frameworks.

The role will also maintain effective working

relationships across the hospice to support efficient service delivery.

The role entails but is not limited to:

Employee

Education & Training (including external education)

coordinate internal study days and webinars, including scheduling of dates,

arranging facilitators, room bookings and creating agendas where necessary

To ensure

lesson plans and presentations, as appropriate, are received in good time and

that these are stored as required, ready for use on the day of training

To ensure

all training and education content is in line with St Giles brand

To create

flyers and emails to promote the learning opportunities to the relevant

employees, in conjunction with the Marketing & Communications Department

To work

closely with all departments to advise when training and competencies for staff

are due for completion

coordinate staff booking requests, cancellations and changes and create

attendance lists for all sessions

To provide

on the day support for study days and webinars as appropriate

To develop

course evaluations, collate the results and share with the facilitators as

appropriate, highlighting any areas of concern and ensuring feedback is

received on improvements/changes, if applicable.

To create

and send attendance certificates to all delegates on completion of their

training

To ensure

all training activity is accurately recorded on the employee training system

To keep a

clear log of all further education and other external training requests from

employees, distribute training agreements and other correspondence as

appropriate and ensure signed agreements are returned and logged as required

To support

the recording and reporting of apprenticeships in conjunction with the Director

of People & OD

Schedule,

organise, and communicate training sessions (face-to-face and virtual) across

regions using systems provided.

Liaise with

L&D Partners, managers, and staff to ensure maximum attendance and minimise

disruption to service delivery.

Maintain the

L&D calendar/schedule and ensure available to managers in an agreed

appropriate time frame.

compliance reports for managers, senior leaders, and regulatory bodies.

Support audits and

inspections by providing accurate and timely evidence of training records

To support

gaining funds for apprenticeships in conjunction with the Director of People

& OD

To maintain

accurate records to monitor and report on employee attendance

Ensure the

clinical, medical and non-clinical competency frameworks are kept up to date

and reflect individual training records

with the preparation and administration of training needs analysis

eLearning

To manage

the eLearning system, ensuring modules are allocated correctly

To set up

new users, deactivate leavers and support with login and other general queries

To

maintain accurate records for all hospice group staff

Track and

report on training completion across the hospice group.

Workforce Surveys

Support with

surveys across the hospice through the relevant system as and when required.

Students and

To manage

and coordinate all clinical placements in conjunction with the Higher Education

Institutions and St Giles clinical leads as appropriate

To monitor

all clinical placement contracts, in conjunction with the Director of People

& OD

coordinate all experience/shadowing day requests for clinical from healthcare

professionals, in conjunction with clinical leads

maintain accurate records to monitor and report on clinical placements

To provide

on the day support where required

To respond

to internal & external enquiries and to monitor the Education Dept mailbox,

responding appropriately to emails and storing information as necessary

Produce and analyse audits and analysis providing narrative where

appropriate to the Deputy Director

of People and Organisational Development as part of Board Assurance Committees and any

external stakeholders.

St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.

We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.

We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.

Qualifications

Essential: - Essential; - Good level of education including Maths & English

Desirable: - Relevant professional qualifications would be an advantage

Experience

Desirable: - Experience in the charitable sector

Skills

Personal Attributes

Essential: - Empathetic; - Team player; - Able to work under pressure; - Collaborative; - Ambassador for St Giles Hospice

Other requirements

Values

Essential: - Exhibits our hospice values and behaviours