Lead Receptionist

The role of Lead Receptionist is to provide a point of contact for patients and act as a focal point of communication between Patients Doctors and other medical staff -. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.

post-holder is a Lead Receptionist.

To be responsible for the

leadership and supervision of a team of receptionists, ensuring all reception

duties are performed effectively and to the required standard, meeting the

objectives of the organisation.

To support the management team in

promoting Equality, Diversity and Inclusion, Safety Health, Environment and

Fire, quality and continuous improvement, confidentiality, collaborative work,

service delivery, learning and development and carry out other duties as

directed by the management team.

be responsible for undertaking a wide range of reception duties and the

provision of general support to the multidisciplinary team.

To act as the lead for the central point of contact for patients

and be responsible for coordinating the distribution of information, messages

and enquiries for the clinical team, liaise with multi-disciplinary team

members and external agencies such as secondary care and community service

providers.

addition, the post-holder will support the multi-disciplinary team, providing

administrative support as required, in line with the needs of the organisation.

Duties can include, but are not limited to, supporting the administration team with

patient registration, booking appointments, processing of information

(electronic and hard copy) in a timely manner and in accordance with current

policies.

The post-holder will be an integral

part of the general practice team.

West Moors Village Surgery is in the heart of the community

providing healthcare to 5400 patients. We are a training practice and we like

to empower our workforce, supporting you to develop to your fullest potential,

as well as partnering with patients to take shared responsibility for their

healthcare.

Experience

Essential: - Experience in customer service and dealing with the General Public

Desirable: - Reception experience

Skills

Essential: - Good Interpersonal skills; - An understanding and calm persona.; - Patience

Desirable: - Basic IT Skills; - a knowledge of Systm One

Qualifications

Essential: - GCSE in English and Maths

Desirable: - Computer Skills Knowledge of Word and Excel