Knowledge Services Officer
East Kent Hospitals University NHS Foundation Trust
Ashford, N24 0LZ
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
9 September 2026
4 days left
Job description
The Library and Knowledge Services team are looking for a new Knowledge Services Officer to work with us at William Harvey Hospital, Ashford and acros...
The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services.
The Knowledge Services Officer will be the first point of contact for staff and students at William Harvey Hospital. You will be responsible for document supply, training users in accessing digital and physical resources and supporting the Clinical Librarians in their work. You will also have the opportunity to lead on various projects and groups across the LKS team. You will need to be friendly, approachable and open to new ideas and ways of working. While previous experience of library work is desirable, it is more important to have strong customer service, administrative and IT skills.
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.
Qualifications
Essential
- Five GCSEs at grade C or above or 4-9 or equivalent including Maths and English
- Evidence of continued professional development and life-long learning
Desirable
- Vocational qualification in Library and Information Studies or other relevant discipline
- Working towards Certification membership of the Chartered Institute of Library & Information Professionals
Skills and experience
Essential
- Experience of working in a customer centred environment
- IT knowledge and skills including use of MS Office and social media
- Understanding and handling complex user requests.
- Training individuals or small groups
- Receive and convey complex, sensitive information requests accurately
Desirable
- Knowledge of library administration procedures
- Experience working in a health -related library
- Familiar with complex database software
- Use of academic databases, journals and other information resources
- Training library users in effective use of information resources
Governance
Essential
- Experience of collecting data on service or business use
Desirable
- Experience of preparing for Health and Safety audits
- Understanding of legislation with particular relevance to library work, such as copyright, intellectual property and data protection
- Awareness of current issues impacting on Library and Knowledge Services provision
Other
Essential
- Upholds and models the Trust values
- Physically fit in order to be able to lift and shelve books at various heights. Equipment is available to assist
- Ability to occasionally travel between sites
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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