IT Support Analyst, Office Based

• Respond to user queries and issues through various channels, including phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network problems to resolution.
• Provide step-by-step guidance and training to users on technical matters.
• Install, configure, and update software applications and operating systems.

• Monitor the incident management system, log and update incidents, and ensure timely resolution.
• Escalate complex issues to higher-level support when necessary.

• Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users.
• Collaborate with telecom service providers to troubleshoot and resolve technical challenges.

• Analyse and resolve technical problems in a timely and efficient manner.
• Escalate complex issues to appropriate teams or higher-level support when necessary.
• Maintain detailed records of technical issues and their resolutions.

• Support end-users with NHS products such as TPP Systmone, EMIS, and ERS.
• Troubleshoot issues and provide guidance on using NHS-specific applications.

• Perform routine hardware and software maintenance tasks, including updates, patches, and system backups.
• Conduct regular system audits to ensure security and compliance.
• Collaborate with vendors and other IT professionals to address hardware and software issues.

• Assist in the planning, implementation, and maintenance of IT infrastructure.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Contribute to the development and improvement of IT policies and procedures.

• Monitor system health to identify and address potential issues proactively.
• Collaborate with relevant teams to ensure optimal system functionality.

• Contribute to IT audits to ensure compliance with security policies and procedures.
• Maintain accurate records and documentation related to IT audits.

• Create and remove user accounts on various systems as per organisational requirements.
• Manage password resets on multiple systems and ensure security protocols are followed.

• Assist IT administrators when needed, providing additional support during peak workloads.
• Collaborate with IT administrators on tasks requiring a collective effort.

• Collaborate with the IT team to set up IT infrastructure and systems for new company locations, ensuring a seamless transition and efficient operation.
• On-site IT support of Hardware/Software, Medical Device configuration such as Ultrasound and Echo cardio machines.
• Site Survey for new site commissioning.

• Develop and maintain user guides, manuals, and documentation for common issues and resolutions.
• Conduct training sessions to enhance end-users' technical skills and awareness.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• NHS Experience.
• Proven experience as an IT Support Analyst or in a similar role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with ITIL best practices is a plus.
• Strong communication and interpersonal skills.
• Customer-focused with a commitment to providing high-quality support.

Essential

• NHS Experience.
• Proven experience as an IT Support Analyst or in a similar role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Customer-focused with a commitment to providing high-quality support.
• Familiarity with ITIL best practices is a plus.
• Experience working within the NHS or similar healthcare environments.

Desirable

• NHS Experience.
• Proven experience as an IT Support Analyst or in a similar role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Customer-focused with a commitment to providing high-quality support.
• Familiarity with ITIL best practices is a plus.
• Experience working within the NHS or similar healthcare environments.