IT Administrator

Working as part of the PCN IT Hub, you'll provide day-to-day technical and administrative support to colleagues across our GP practices. You'll help troubleshoot IT issues, respond to requests through our service desk and work with external support providers where needed, helping to keep disruption to staff and patient services to a minimum.

Alongside IT support, you'll undertake a varied programme of administrative and data-related work, supporting areas such as reporting, patient communications, online services and practice processes. You'll work across our practice sites on a rota, managing both planned responsibilities and new requests as they arise.

Our IT Hub provides technical, administrative and operational support across the PCN. The IT Hub Administrator role combines hands-on technical support with a varied range of administrative and data-related responsibilities.

We are looking for someone who is IT literate, highly organised and an excellent communicator. You will need to be comfortable adapting to changing priorities, managing your own workload and solving problems as they arise.

The IT Hub supports practice staff Monday to Friday during practice opening hours and may occasionally assist patients with appropriate technical queries, such as NHS App support.Staff submit IT issues and requests through our service desk. You will help triage and resolve these requests, minimising disruption to staff and patient care. Where an issue cannot be resolved directly, you will liaise with the appropriate third-party support provider.

Each member of the IT Hub has a regular workload alongside responding to day-to-day requests. Administrative responsibilities include:

Healthwest Primary Care Network brings together four Bristol GP practices: Pembroke Road Surgery, Whiteladies Medical Group, Students Health Service and The Family Practice. Our teams work collaboratively across the network to support the delivery of high-quality primary care to our patients.

You'll join a supportive, varied working environment where teamwork, initiative and continuous development are valued. The IT Hub works across all four practices, giving you the opportunity to build relationships with colleagues throughout the PCN and gain experience across a broad range of systems and services. We value people who are proactive, dependable and comfortable taking ownership of their work while being part of a wider team.

Qualifications

Essential: - A sound education to A-level standard or equivalent

Experience