IPS Service Manager

As Service Manager, you will be responsible for developing and

implementing the strategic vision and business plan for the service, ensuring

the delivery of a high-quality, high-fidelity IPS model in line with IPS Grow

standards. You will provide leadership and supervision to Team Leaders and

Employment Specialists, support service development and transformation, manage

performance against key targets and outcomes, and use data and intelligence to

drive continuous improvement. You will also play a key role in developing

partnerships with community mental health teams, employers, education

providers, commissioners, DWP colleagues and voluntary sector organisations to

ensure people receive the support they need to achieve their employment goals.

We are looking for an experienced leader with a strong understanding of

the Individual Placement and Support model, experience of managing teams and

services, and a commitment to recovery-focused practice. The successful

candidate will possess excellent communication, leadership and

partnership-working skills, alongside the ability to influence service

development across organisational boundaries. This role offers the opportunity

to shape the future of employment support within mental health services and make

a real difference to the lives of people across Plymouth and the surrounding

area.

All Livewell Southwest staff are expected to able and willing to work across a 7 day service.

Job Share(s) Considered

The post holder will manage an IPS service operating across community mental health services,

recovery inpatient wards and partner organisations. The role includes responsibility for a team

of employment specialists, delivery of performance targets, and integration of employment

support within clinical pathways.

The post holder will work across organisational boundaries, building relationships with internal

services and external partners including employers, primary care and voluntary sector

organisations.

MAIN DUTIES/RESPONSIBILITIES

Lead and manage the IPS service and team to ensure delivery of employment support

aligned to service objectives and expected outcomes.

Monitor and manage service performance, including referrals, access, and employment

outcomes, to ensure targets are achieved and areas for improvement are identified and

addressed.

Develop and embed IPS within community mental health teams and wider pathways to

improve access to employment support and integration with clinical care.

Analyse service data and performance information to inform decision-making and

implement service improvements.

Establish and maintain effective working relationships with internal teams and external

partners to support service delivery and development.

Contribute to service development, planning and transformation activity to improve

quality, access and outcomes.

Ensure the service operates in line with organisational policies, governance

requirements, and safeguarding responsibilities.

Lead, implement and ensure the service is compliant with IPS Grow audit standards and

monitoring and implementation of these.

Responsibility for People Management

Line manage IPS staff, including recruitment, supervision, appraisal and performance

management, to ensure staff are supported to deliver high-quality services.

Provide leadership, guidance and development opportunities to build capability and maintain

a skilled workforce.

Responsibility for financial and/or physical resources

Monitor and manage service resources to ensure effective and efficient use in line with

service requirements.

Budget holder for the service responsible for the management and financial planning

processes of the service budget.

Responsibility for administration

Ensure accurate and timely recording of service activity and performance data to support

reporting and governance requirements.

Plan and organise service delivery, training, workforce activity and reporting processes in

accordance with Livewell Southwest standards and IPS Grow model fidelity.

Responsibility for people who use our services

Ensure delivery of a service that supports individuals with mental health needs to

access and sustain employment.

Promote recovery-focused and person-centred approaches within service delivery.

Responsibility for implementation of policy and/or service developments

Implement organisational policies and procedures within the service to ensure safe and

effective practice.

Contribute to the development and implementation of service improvements and new ways

of working.

Other Responsibilities

Ensure effective use and management of information systems and data in line with

information governance requirements.

Contribute and undertake audit, evaluation and service review activity to support continuous

improvement.

Policy holder and author for the service policy and standards for IPS.

COMMUNICATIONS AND RELATIONSHIPS

Develop and maintain effective working relationships with staff, managers, clinicians and

external partners to support service delivery.

Communicate complex service information, including performance and improvement plans,

in a clear and accessible way.

Chair and contribute to meetings, providing updates and ensuring appropriate escalation of

risks and issues.

Chair organisation IPS meetings with key stakeholders including executive team

membership to ensure the organisation meets its IPS Grow commitments

Produce written reports and documentation to support service monitoring and decision

making.

Please see attcahed full Job Descprtion and Person Specification

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Qualifications

Specific Skills

Experience

Knowledge

Additional requirements