Improvement Support Officer

Essential

• Excellent written and verbal communication skills, with the ability to tailor information clearly and professionally for staff at all levels and external stakeholders.
• Strong organisational and planning skills, with the ability to multitask, switch between activities and manage competing priorities to meet deadlines.
• Ability to support the organisation and facilitation of meetings, workshops, learning events and collaborative improvement activities with a wide range of attendees.
• Ability to handle, prioritise or signpost a range of enquiries promptly, professionally and with sensitivity.
• Competent in the use of Microsoft Office applications, including Word, Excel, PowerPoint and Teams, with the ability to produce high-quality reports, presentations and communications
• Ability to collect, analyse and present information from a range of sources in a clear and meaningful format.
• Ability to develop and maintain effective working relationships and networks with internal and external stakeholders
• Demonstrates initiative and able to work independently whilst contributing effectively as part of a wider team.
• Attention to detail with the ability to maintain accurate records and produce high-quality documentation.
• Ability to support change and improvement activities through a structured and organised approach.
• Ability to support, coach and teach colleagues in improvement approaches, with a willingness to learn the Trust's building capability offers, tools and techniques.
• Demonstrates discretion and maintains confidentiality when handling sensitive information

Essential

• Educated to degree level or equivalent experience in a relevant area
• Evidence of continuing personal and professional development.
• Knowledge of improvement, service improvement or project management principles and methodologies.
• Willingness to develop knowledge of the Trust's building capability offers, improvement tools and techniques, and apply these when supporting teams and colleagues.
• Knowledge of data collection, measurement and reporting techniques.
• Understanding of the NHS, its values and the challenges facing healthcare services.
• Knowledge of governance, audit or assurance processes relevant to improvement work.
• Training or introductory qualification in improvement or related methodology or equivalent training.

Essential

• Experience of providing project, programme or administrative support within a complex organisation.
• Experience of supporting the organisation and facilitation of meetings, workshops, events or learning activities involving multiple stakeholders from different backgrounds or organisations.
• Experience of collecting, analysing and presenting data to support decision-making and improvement activities.
• Experience of producing reports, presentations, briefing papers or communication materials for different audiences
• Experience of working collaboratively with a range of stakeholders to achieve shared objectives
• Experience of maintaining records, action logs, workplans or project documentation
• Experience of supporting quality improvement, service improvement, transformation or project change initiatives.
• Experience of working within the NHS or public sector environment.