HR and People Manager

• Lead and oversee recruitment from advert to induction, including contracts and pre-employment checks
• Employee relations casework: absence, return to work, flexible working, disciplinary, grievance and capability
• Keeping staff records, leave and HR systems accurate and GDPR-compliant
• Leading our staff survey, wellbeing and engagement work, and our apprenticeship and work experience programmes
• Supporting managers with appraisals, training compliance and people management
• Reporting on workforce data to the Partners and providing evidence for CQC Well-led

• Lead on the implementation and maintenance of HR policies, procedures, and employment practices across the Practice.
• Promote compliance with employment legislation, HR best practice, and organisational policies.
• Maintain oversight of workforce systems, records (inc. annual leave), and processes to ensure statutory and contractual compliance.
• Ensure staff records are maintained accurately and confidentially in accordance with GDPR and data protection requirements.
• Provide workforce reports and updates to the Partners and Management Team to support strategic decision-making.
• Support the Practice in meeting workforce-related CQC standards and regulatory requirements.
• Undertake regular audits, as per the Practice schedule.
• Work with third-party providers in relation to Occupational Health Services, Professional Indemnity and Locum Insurance.

• Develop and maintain workforce plans that support current service delivery and future organisational needs.
• Identify workforce risks and opportunities and provide recommendations to support organisational resilience.
• Work with the Partners/Management team on succession planning initiatives to ensure business continuity and talent development.
• Monitor workforce demographics and staffing trends to support future planning.
• Promote innovative workforce solutions, including apprenticeships, training placements, and career progression opportunities.
• Lead and promote the Practice apprenticeship, work placements and work experience programmes to support workforce development and long-term recruitment strategies.

• Coordinate advertising, shortlisting and interviews
• Oversee recruitment and selection processes to ensure safe, fair, and effective recruitment practices, including pre-employment checks
• Prepare job descriptions, person specifications and contracts.
• Undertake induction meetings with all new starters, including registrars
• Monitor vacancies, turnover rates, and recruitment outcomes.
• Review staff retention data and identify trends, themes, and opportunities for improvement.
• Develop and implement initiatives designed to enhance employee engagement and retention.

• Manage employee relations matters, including flexible working requests, disciplinary, grievance, capability, and absence management processes (including undertaking return to work interviews)
• Provide advice and guidance to managers on employment issues, workplace conduct, and people management matters.
• Support managers in resolving workplace concerns informally where appropriate.
• Maintain accurate records relating to all employee relations cases.

• Support and promote effective performance management processes throughout the Practice.
• Oversee clinical supervision, one-to-one and annual appraisal processes and monitor completion rates.
• Identify workforce training and development needs and support the implementation of learning opportunities.
• Encourage a culture of continuous professional development and lifelong learning.
• Support managers in developing leadership capability and effective team working.
• Monitor and report on mandatory training compliance.

• Develop and promote initiatives that support staff wellbeing, engagement, and morale.
• Lead on organising Practice team events, recognition activities, and wellbeing programmes.
• Champion compassionate, inclusive, and supportive leadership practices throughout the organisation.
• Support equality, diversity, and inclusion initiatives across the workforce, including EDI strategy and impact assessments
• Foster a positive working environment where staff feel valued, respected, and supported.
• Promote staff involvement in decision-making and service improvement activities.

• £26 to £28 an hour, with hours that fit around home life
• A new role you can shape, with the trust of the Partners and management team
• 5 weeks annual leave plus pro rata bank holidays
• NHS pension
• A supportive, friendly team

Essential

• Educated to degree level or equivalent.
• CIPD Level 5 qualification in Human Resources or equivalent HR qualification/experience.
• Evidence of continuing professional development.

Desirable

• Chartered Institute of Personnel Development (CIPD) Level 7.
• Training in medication, coaching or employee relations.
• Knowledge of the Primary Care workforce.

Essential

• Significant experience in a Human Resources, People Management, or Workforce role.
• Experience managing employee relations cases including disciplinary, grievance, capability, absence, and performance management.
• Experience advising managers on employment law and HR best practice.
• Experience in recruitment and selection processes.
• Experience developing and implementing HR policies and procedures.
• Experience supporting organisational change and workforce development initiatives.
• Experience producing reports and analysing workforce data.

Desirable

• Experience working in a General Practice, Primary Care, NHS, or healthcare setting.
• Experience supporting CQC inspections or regulatory compliance.
• Experience developing apprenticeship programmes.
• Experience leading staff engagement and wellbeing initiatives.
• Experience of workforce planning and succession planning.

Essential

• Sound knowledge of UK employment legislation.
• Understanding of HR best practice and employee relations processes.
• Knowledge of equality, diversity and inclusion principles.
• Knowledge of confidentiality, GDPR, and data protection requirements.
• Understanding of effective people management and leadership practices.
• Knowledge of staff wellbeing and engagement strategies.

Desirable

• Understanding of General Medical Services (GMS) contracts.
• Knowledge of NHS workforce issues and Primary Care structures.
• Understanding of CQC Well-Led requirements.
• Awareness of workforce challenges within General Practice.

Essential

• Excellent written, verbal and presentation skills
• Ability to communicate effectively with Partners, clinicians, staff, patients and external stakeholders
• Ability to present complex information clearly and confidently to a range of audiences
• Strong influencing and negotiation skills