Housekeeper

• To assist patients to order food that meets their dietary requirements.
• To promote a pleasant environment for eating, i.e. remove any clutter from tables.
• Take responsibility for food stores, ensuring it is clean at al times, i.e. discard out of date food, stock rotation.
• To ensure temperature of ward fridge is monitored as per trust policy.
• To ensure food in fridge is labelled and stored correctly.
• To take responsibility for the staff fridge, i.e. discard out of date food.

• To establish a pleasant and welcoming atmosphere to patients, visitors and staff.
• To carry out monitoring of service To establish delivery related to cleaning, food, linen and the environment, with particular attention to the bathrooms and toilets (at agreed intervals).
• To ensure all requirements for maintenance/repairs to equipment are reported in a timely manner to Estates.
• To monitor response times for maintenance and report any issues to the Team Manager.
• To maintain the cleanliness of all nursing equipment and trolleys.
• To liaise with staff following the discharge of a patient with regards to the cleaning of the bed/bedroom in preparation for a new admission.
• Check curtains/blinds are in good working order and rectify any faults.
• To ensure that all alcohol gel dispensers are cleaned and replenished.
• Monitor that correct waste management is being adhered to, especially confidential waste.
• Keep notice boards and tidy and check that all posters/flyers are laminated and in date.
• Keep patient information boards and displays up to date and clean and tidy.
• Clinical
• Facilitate and support the development of appropriate personal care
• Facilitate and support self help, communication and social skills acquisition
• Assist and promote independence with activities of daily living
• Ensure appropriate records are maintained under the direction of the qualified
• Contribute to the involvement of service users, and carers/relatives in the
• delivery of care
• Provide reassurance and support to service users and carers/family
• Work collaboratively within the Care team to ensure that service users needs
• are met
• Recognise and respond appropriately to urgent and emergency situations
• Provide escort for service users and undertake transfer of service users as
• directed
• Report any concern regarding service user care to the Qualified Practitioner
• Support an individuals equality, diversity and rights.

• To ensure personal privacy, dignity and confidentiality is maintained at all times.
• To assist with bed making, where appropriate, ensuring an adequate supply of linen is available at all times.
• Liaise with domestic supervisor when deep cleaning is needed.
• Ensure any items of broken or severely soiled furniture are reported to the Team Manage and collection and disposal arranged.
• To receive and welcome visitors.
• To respond to telephone calls in a courteous manner.
• To receive and pass information to others, maintaining confidentiality.
• To ensure cost effective use of resources.
• To respond to patient concerns through communication with nursing staff.
• To promote effective communication with patients, colleagues, other professionals and visitors to the trust.
• Maintain a professional image at all times.

Essential

• Ability to communicate in a variety of settings with patients of varying levels of understanding
• Able to present factual information and refer questions to others where appropriate
• Able to deal with sensitive issues with tact and diplomacy
• Ability to develop effective interpersonal relationships with colleagues in the health care setting
• Basic understanding of mental illness
• Awareness of role of stock rotation/monitoring