Hotel Services Supervisor Porter, Patient Dining, Domestic

• As a Domestic Afternoon Supervisor, you will be responsible for leading and supporting a team of Domestic Assistants to ensure high standards of cleanliness are maintained across clinical and non-clinical areas.
• You will oversee daily cleaning operations, allocate workloads, monitor performance, and provide guidance to staff to ensure services are delivered efficiently and in accordance with Trust standards.
• You will play a key role in ensuring compliance with Infection Prevention and Control (IPC) requirements, Health and Safety legislation, COSHH regulations, and local policies and procedures.This includes carrying out quality audits, addressing cleaning concerns, responding to service requests, and ensuring any risks or hazards are reported and managed appropriately.
• Working closely with ward managers, clinical teams, and facilities colleagues, you will help create a safe, clean, and welcoming environment for patients, visitors, and staff.
• You will be expected to lead by example, promote excellent customer service, support staff development, manage attendance and performance issues where required, and contribute to continuous service improvement.
• We are looking for a reliable and motivated individual with strong leadership, communication, and organisational skills.
• The successful candidate will demonstrate excellent attention to detail, effective problem-solving abilities, good timekeeping, and a commitment to delivering high-quality services.

Essential

• Understanding of relevant health and safety requirements
• An understanding of people's equality, diversity and rights.
• Experience of customer service roles