Homecare and Outreach Support Manager

MAIN DUTIES OF THE JOB: Describe what the candidate will do and what you're looking for.You have a limit of 1500 characters, including spaces The post holders' duties will be varied and will include responsibility for the line management of some B2/B3 staff and will deputise for the Assistant Service manager where appropriate.

The Support Manager will work closely with the Service Management Team within SACT Services to deliver an efficient and professional administrative function. This role will include day to day line management of administrative staff, distribution of staff workload, monitoring KPIs and and acting as a key liaison between clinical teams, pharmacy, external providers, and administrative staff.

The Support Manager will need to be personable and approachable and have excellent organisational and management skills.

Duties and Responsibilities include:(Please refer to JD for detailed list of duties and responsibilities)

Service Coordination and Leadership

Lead the coordination of homecare deliveries, courier services, and outreach logistics across multiple sites, ensuring timely and safe delivery of SACT treatment and associated equipment. Act as the senior point of contact for homecare coordination queries, resolving complex issues and escalating where necessary. Oversee day-to-day workload planning, prioritisation, and distribution of tasks across the coordination function. Ensure effective communication between clinical teams, pharmacy, couriers, and external providers to support service continuity. Develop and maintain SOPs, protocols, and service standards for homecare coordination.

Operational Management and Performance

Monitor and report on KPIs such as delivery timelines, scheduling performance, and service responsiveness Analyse service data to identify risks, trends, and improvement opportunities Ensure all delivery and scheduling activities are recorded accurately Manage service pressures including demand fluctuations and delivery constraints Support compliance with cancer pathway targets

Homecare and Courier Coordination

Oversee booking and optimisation of courier routes for efficiency and cost effectiveness Ensure safe handling and transport of medications and equipment Manage courier systems and inboxes, ensuring timely actioning of requests Work closely with pharmacy and clinical teams on delivery requirements Implement contingency plans for delays or failed deliveries

Scheduling and Patient Pathway Coordination

Oversee scheduling of SACT treatments, outpatient appointments, and phlebotomy (bloods closer to home) services Ensure patients are informed appropriately of appointments and deliveries Monitor clinic readiness and support outreach services Act as escalation point for complex scheduling and pathway issues

Staff Support and Supervision

Provide day-to-day supervision and support to administrative staff Support staff training, induction, and ongoing development Assist with performance management, appraisals, and absence monitoring Promote a positive and supportive team environment

Service Improvement, Quality and Governance

Contribute to audits, patient feedback, and service evaluations Lead on service improvement initiatives within homecare coordination Investigate incidents, complaints, and implement corrective actions Ensure compliance with Trust policies and governance standards

Information and Systems Management

Ensure accurate data entry into patient and operational systems Use data systems to monitor performance and manage workflows Maintain records relating to delivery activity and scheduling

Communication and Stakeholder Engagement

Develop strong working relationships across internal and external stakeholders Communicate complex or sensitive information effectively Participate in meetings relating to homecare and outreach services

ADDITIONAL REQUIREMENTS

Demonstrates the agreed set of values and accountable for own attitude and behaviour

Follow risk management procedures at all times including the identification, assessment and management of risk within the division.

Abide by all Trust policies and Procedures.

Be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

This role may require occasional work at various Christie sites, and as such, candidates must have their own means of transport and possess a full UK driving licence, or be able to organise their own transport otherwise.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Qualifications

Experience

Skills

Knowledge

Values