HIV SHAC Pathway Co-ordinator

After appropriate training, the post holder will be expected to:

Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels. After appropriate training, the post holder will be expected to:

Receive/respond to all incoming correspondence from both patients and clinicians relating to virtual and joint clinics daily.

Be responsible for the coordination of the HIV & SHAC virtual clinics including Connect/ EmERGE & PrEP EmERGE and any future virtual clinics.

Ensure patients receive their results, repeat prescriptions, and follow up appointments in a timely manner.

Assist the nursing team in providing clinical care to participants involved in the virtual clinics.

Have the ability to work with minimal supervision, deal with telephone enquiries answering queries where applicable and ensuring appropriate personnel informed of further action to be taken.

Maintain accurate records for all aspects of clinical care. Data entry and administrative support as required within the team.

Maintain and assist in all relevant EPR projects associated with virtual clinics.

Escalate to appropriate individuals/forums any patients who miss multiple appointments as per clinic guidelines. Ensuring virtual clinic patients do not become lost to follow-up.

After appropriate training manage simple results recalls but with no clinical decision making.

To respond calmly, empathetically, and professionally to emotionally charged calls from angry and sometimes highly stressed patients or partners. Occasionally dealing with verbal abuse.

To understand and follow the Trusts and departments policy on confidentially and information governance.

To work as an effective and responsive team member, arriving promptly and working effectively during agreed hours.

To support other team members taking a shared approach to teamwork.

Make suggestions to the team regarding improvements to the current systems where they are identified.

Undertake any other reasonable duties as required.

Good written and oral communication skills to clearly and concisely provide information.

Ability to engage in collaborative problem solving with co-workers and staff

Must have the ability to function as a team player, being considerate and flexible, taking in the needs of peers into consideration.

Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.

Provide and receive complicated and sensitive information and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability and recent bereavement.

Use empathy, tact and diplomacy in dealing with staff or patients who may be hostile or antagonistic.

Be responsible for the coordination and management of the PrEP EmERGE patient app and support future changes and innovations. Responding to routine enquiries from patients within the agreed scope of practice.

Support the PrEPInject pathway by joint monitoring the PrEPInject shared email inbox and responding to routine enquiries from patients and clinicians within the agreed scope of practice.

With support from the wider team, assist in following up individuals who have disengaged from the PrEP EmERGE and PrEPInject pathways, providing appropriate support to encourage re-engagement and retention in care, and escalating concerns or complex issues as required.

Providing support to phlebotomy or asymptomatic clinic.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Qualifications

Essential: - oRelevant administrative qualification e.g. NVQ or proven experience working within and administrative role

Desirable: - oNVQ level 3 in H&SC

Experience and Knowledge

Personal Attributes

Desirable: - Working knowledge of Trust and Departmental databases.

People Management and Development

Essential: - Confidence and ability to demonstrate skills and job requirements to others and support those less experienced.; - Previous experience of working in a team.

Freedom to Act

Equality, Diversity, and Inclusion