Healthcare Assistant (HCA)
Prometheus Safe and Secure
Birmingham, B24 9FDView on map(opens Google Maps in a new tab)
Salary
£30,225
Contract
Permanent
Hours
Not specified
Closing date
17 October 2026
17 days leftJob description
We will be hosting a Recruitment Day on 24 September. Once your application has been reviewed, shortlisted candidates will be contacted directly and i...
In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected.
From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.
- Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
- Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
- Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
- Drive ambulances when required, ensuring safe, smooth and timely journeys
- Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
- Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests
- Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
- Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
- Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
- Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
- Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
- Work 162.5 per month on a rota basis including day and night shifts, and will attend in a full company uniform as required.
- Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
- Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
- Drive ambulances when required, ensuring safe, smooth and timely journeys
- Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
- Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests
- Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
- Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
- Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
- Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most.
Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A&E departments and Section 136 suites.
Every journey and placement is managed with patient safety, dignity and respect at the forefront.
We are regulated by the Care Quality Commission and are members of the Independent Ambulance Association.
Our Birmingham service currently holds a CQC overall rating of "Good." Clinical governance, safeguarding and staff training are central to everything we do, ensuring we meet the highest standards of quality and compliance.
Our teams are made up of experienced mental health professionals and trained support staff who provide therapeutic, person-centred care designed to minimise distress and protect wellbeing.
With a dedicated operations hub, we provide nationwide coverage, rapid response and a seamless service that reduces pressure on frontline healthcare providers.
Qualifications
Essential
- Mandatory:
- * Experience in a healthcare support or compliance focused role
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable: - Qualified to NVQ level 2; - Qualified to Care Certificate
Knowledge and Skills
Essential: - Ability to provide quality care; - Good interpersonal and communication skills
Experience
Essential
- Mandatory:
- * Enhanced DBS clearance for both adults and children
- * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
- * Right to work in the UK
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable: - Experience of Mental health ward based or community based; - Experience with under 18
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
18 September 2026
Last checked
22 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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