Health Navigator/Receptionist

The Health Navigator / Receptionist role at Chelston Hall Surgery is an opportunity to become part of a forward-thinking and dynamic team committed to integrated multi-disciplinary working. With a patient list size of around 18,500 across two sites, the focus is on delivering excellent primary care that enhances access, outcomes, and patient experiences. Operose Health, known for providing local primary care at scale, values staff empowerment to ensure the highest standards for patients. Key responsibilities include managing patient registrations, supporting the Patient Communications team, and providing personalized care. A strong emphasis is placed on maintaining a patient-focused approach, solving problems, and adapting to change. Ideal candidates will have experience in reception or customer care, excellent communication skills, basic PC proficiency, and the ability to adhere to processes and data security standards. NHS experience is welcome but not essential, and the role offers avenues for professional development and specialization within a supportive organizational culture characterized by caring,

Job title: Health Navigator / Receptionist

Location: Chelston Hall Surgery

Salary: Up to £25,838 depending on experience

Hours: 27 hours a week (Wednesday, Thursday and Friday)

Come and join our forward thinking, dynamic team at Chelston Hall and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving our local community. Our list size is approximately 18,500 patients and we operate over two sites at Chelston Hall and Barton.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Ideal Candidate: What we look for in new colleagues:

Package Description: How well support you

Operose Health is a leading provider of primary care services, focused on delivering local healthcare solutions at scale. The organization operates with the core mission of improving access, patient outcomes, and overall experience. At the heart of Operose Health's operations is a commitment to its CARE values: Caring, Ambitious, Resourceful, and Excellence. These values guide the organization and its staff in striving to support and empower patients towards healthier futures. Operating from a foundation built on compassion, understanding, and open-mindedness, the team at Operose Health is dedicated to transformation through determination and passion. The organization recognizes the importance of resourcefulness, priding itself on creativity, adaptability, and a lifelong commitment to learning and quality improvement. Through a focus on excellence, Operose Health continually seeks to perform at the highest level for patients, employees, and partners, reinforcing its standing as a trusted healthcare provider in the community.

Qualifications