Health Care Support Worker Manager

• Provide visible, day-to-day leadership and support for Health Care Support Workers within the service.
• Coordinate the allocation of Health Care Support Worker priorities agreed with the Nurse Manager and Head of Service.
• Ensure support workers understand their responsibilities, work within their competence and know how to seek help or escalate concerns.

• Line manage Health Care Support Workers, providing clear expectations, regular feedback and supportive day-to-day guidance.
• Deliver monthly one-to-one meetings for all direct reports, using the hospice one-to-one framework to review performance, behaviour, wellbeing and development needs.
• Complete return-to-work meetings following sickness absence in line with hospice policy, ensuring supportive but firm management of attendance and escalation where patterns cause concern.
• Address performance or conduct issues at an early stage, having timely conversations, documenting concerns and escalating to the Head of Service and HR where formal processes are required.
• Ensure Health Care Support Workers complete mandatory training, the Care Certificate (where applicable) and role-specific competencies within required timescales, maintaining accurate records of compliance.

• Provide visible, day-to-day leadership and support for Health Care Support Workers within the service.
• Coordinate the allocation of Health Care Support Worker priorities agreed with the Nurse Manager and Head of Service.
• Ensure support workers understand their responsibilities, work within their competence and know how to seek help or escalate concerns.

• Promote safe and effective practice by Health Care Support Workers, including adherence to care plans, infection prevention and control, moving and handling and documentation standards.
• Ensure Health Care Support Workers use the hospice incident reporting system appropriately and support them to document, follow up and learn from incidents, near misses, complaints and compliments.
• Lead or support local audits and quality improvement activities relevant to Health Care Support Worker practice and the fundamental aspects of care.

• Line manage Health Care Support Workers, providing clear expectations, regular feedback and supportive day-to-day guidance.
• Deliver monthly one-to-one meetings for all direct reports, using the hospice one-to-one framework to review performance, behaviour, wellbeing and development needs.
• Complete return-to-work meetings following sickness absence in line with hospice policy, ensuring supportive but firm management of attendance and escalation where patterns cause concern.
• Address performance or conduct issues at an early stage, having timely conversations, documenting concerns and escalating to the Head of Service and HR where formal processes are required.
• Ensure Health Care Support Workers complete mandatory training, the Care Certificate (where applicable) and role-specific competencies within required timescales, maintaining accurate records of compliance.
• Support HCSW wellbeing, recognising the emotional impact of the work and encouraging use of supervision, reflection and available support services.
• Contribute to the development and progression of Health Care Support Workers, identifying staff with potential for additional responsibility or future roles and supporting their growth.

• Work with the Head of Service, Nurse Manager and the Administration team to ensure safe deployment of Health Care Support Workers within the agreed rota and workforce plan.
• Provide clear information on HCSW staffing requirements, skill mix and competency needs to inform rota planning.
• Respond to short-term HCSW staffing issues on the day, reallocating staff in line with agreed principles, and escalating gaps or concerns to the Head of Service and Nurse Manager.
• Patient, family and carer experience
• Promote a culture of kindness, respect and good communication in all HCSW interactions with patients, families and carers.
• Encourage Health Care Support Workers to involve patients in decisions about their daily care, and to feed back any concerns, preferences or changes in condition.
• Gather feedback related to HCSW-delivered care and share themes with the Nurse Manager and Head of Service.

• Help foster a supportive, inclusive and learning culture for Health Care Support Workers and the wider team.
• Act as a role model for hospice values and professional behaviours.
• Work collaboratively with the Nurse Manager and Clinical Practice Lead to ensure joined up leadership across nursing and care staff.

• 24-hour, 14-bed Inpatient Service
• 24-hour Hospice at Home Service

• Complementary therapies & hairdressing
• Counselling and Bereavement Support for adults, children and teenagers
• Day services with individual and group sessions
• Family memory events
• Occupation therapy and physiotherapy
• Social work
• Spiritual care
• Tailored experiences for patients and loved ones

Essential

• Compassionate, patient and respectful, with a strong commitment to person centred care.
• Approachable and supportive, with the ability to encourage and motivate others.
• Inclusive and fair, with a commitment to equity, diversity and inclusion.
• Reliable and trustworthy, with high levels of integrity and professionalism.
• Resilient and adaptable, able to respond positively to change

Desirable

• A full UK driving licence and access to a vehicle for work purposes (essential for Hospice at Home).
• Fluency in community languages such as Urdu, Punjabi, Polish, Slovak, Romanian, and Arabic is highly desirable. It enables compassionate, effective communication with patients and families from diverse backgrounds, helping to build trust and deliver culturally sensitive care. This directly supports our Living Lifes Wishes Strategy and our commitment to inclusive, high-quality care at Rotherham Hospice

Essential

• Current registration with the NMC as a Registered Nurse (Adult) with no restrictions on practice.
• Substantial post-registration experience in a relevant setting (for example palliative care, oncology, acute medicine, community nursing, hospice care).
• Experience of coordinating shifts or leading a nursing team in a clinical environment
• Experience of working within a clinical governance framework, including use of incident reporting systems and participation in audit or quality improvement.
• Evidence of ongoing professional development relevant to the role.

Desirable

• Experience of working in specialist palliative and end of life care.
• Experience in both inpatient and community settings (for example if applying to Hospice at Home).
• Leadership or management training / qualification, or equivalent experience.

Essential

• Strong caring and interpersonal skills, with the ability to build rapport with patients, families and staff.
• Ability to organise and coordinate the work of Health Care Support Workers on a shift, prioritising tasks and responding to changing needs.
• Understanding of safe working practices in areas such as moving and handling, infection prevention and control and basic observations.
• Good communication skills, including the ability to give feedback and support to colleagues.
• Basic IT skills, including use of electronic records and email.