Head & Neck Support Medical Secretary
The Shrewsbury and Telford Hospital NHS Trust
Telford, TF1 6TF
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
9 September 2026
9 days left
Job description
An exciting opportunity has arisen for a proactive and highly skilled full time, 37.50 hours a week, Band 3 Support Secretary to join our dedicated He...
- Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
- Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
- Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
- To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
- Opening and dealing with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
- File results, letters, and various other documentation in medical notes
For full duties and responsibilities please refer to the attached document entitled Job pack for further information.
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
View full details of HTP
Essential Criteria
Essential
- 4 GCSE (C and above) or equivalent
- RSA Stage 3 typewriting, word processing or equivalent
Desirable
- NVQ 3 Business Admin
Experience
Essential
- Use of Microsoft packages
- Secretarial procedures
- Knowledge of software procedures
Desirable
- Medical terminology
- NHS experience
- Medical Secretarial
- Audio typing
Skills
Essential
- High standard of grammar and spelling
- Able to prioritise
- Patient focused
Desirable
- Touch type
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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