GP Surgery Pharmacy Technician

• Medicines Reconciliation
• Medication Reviews and Patient Support
• Repeat Prescribing
• Medicines Safety
• Communication and Liaison

• Complete medicines reconciliation following hospital discharge, outpatient appointments and other transitions of care.
• Ensure patients' medication records are accurate and up to date.
• Identify discrepancies and communicate with relevant healthcare professionals to resolve them.

• Support clinical pharmacists and GP/Nurse Practitioners with structured medication reviews.
• Contact patients regarding medication-related queries and provide appropriate information within the scope of the role.
• Support patients with adherence, repeat medication queries and practical problems relating to their medicines.
• Identify patients who may require additional support and refer appropriately.

• Process repeat prescription requests in accordance with practice procedures.
• Review requests against the patient's medication record and established prescribing protocols.
• Identify inappropriate, duplicate or potentially problematic requests and escalate them to the appropriate clinician.
• Support the practice in monitoring repeat prescribing systems.

• Identify and report medication errors, discrepancies and potential safety concerns.
• Support medicines safety audits and quality-improvement activities.
• Help implement local and national medicines safety alerts.
• Maintain appropriate documentation and follow practice policies and procedures.

• Liaise with community pharmacies, hospital pharmacy teams, GP practice staff and other healthcare professionals.
• Communicate with patients and carers in a professional, respectful and confidential manner.
• Deal appropriately with medicines-related telephone and face-to-face enquiries.
• Escalate clinical issues outside the scope of the pharmacy technician role to a pharmacist, GP or other appropriate clinician.

• A commitment to education and development as a teaching and learning practice
• A comprehensive Induction Program, offering time with colleagues to understand our team and workflow
• A strong focus on promoting and supporting health and wellbeing within the practice
• A positive workplace culture grounded in core values and supportive behaviours
• Access to the NHS Pension Scheme

Essential

• Pharmacy Technician qualification.
• Current registration with the General Pharmaceutical Council.
• Good understanding of medicines management and safe use of medicines.
• Experience with medicines reconciliation.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT and record-keeping skills.
• Ability to recognise when a matter needs to be referred to a pharmacist, GP or another healthcare professional.
• Commitment to patient confidentiality and professional standards

Desirable

• Previous experience working in General Practice.
• Experience supporting structured medication reviews.
• Experience with SystmOne clinical system.
• Experience of medicines optimisation or audit work.
• Knowledge of NHS primary-care prescribing processes.