GP Senior Receptionist

Telephone and front desk appointment bookings

Prescription handling

Scanning documentation

General call handling/administrative duties

JOB TITLE: SENIOR

PATIENT CO-ORDINATOR/RECEPTIONIST

ACCOUNTABLE TO: Practice

Manager - Cath Turner, Operations Manager Shella Hollister

SUPERVISOR

RESPONSIBLE FOR: The provision of an efficient and caring

service to the patients of the Practice.

GENERAL RECEPTION

To maintain strict confidentiality at all times.

To open the premises if required, open shutters,

check heating and ventilation and turn off the alarm. Ready the premises for work.

To lock up the premises if required, closing shutters

and switching on intruder alarm and generally securing the building. A doctor

should always be present on your departure.

To ensure that enquiries from patients are

efficiently and courteously handled.

To ensure that the filing, record keeping and

distribution of documents is undertaken efficiently and promptly.

To receive and route patients and visitors on their

arrival.

Answer general enquiries, explain surgery

procedures, make new and routine appointments.

File and extract records and any documents relating

to these.

Implement actions as defined by the doctors and nurses

in relation to Test Results.

Receive and record requests for home visits.

Ensure that adequate supplies of stationery, towels

and couch rolls area available in the consulting rooms and reception area.

Take messages for all members of the Primary Care

Team and record them accurately on the computer, ensuring that messages are

passed on promptly.

Tidy reception area and check cleanliness of

patients toilet.

Attend staff meetings and Away Days as requested.

Accept requests from patients for completion of

forms, eg. medicals etc. by GPs and informing patients if a fee is payable.

Taking and entering fees for non NHS work in the

petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.

Photocopy documents as and when required.

Shred confidential documents as and when required.

Issue computerised prescriptions.

Clear up spills, eg. vomit, blood, when necessary

according to Practice protocol.

Maintain the items in the spills bucket.

Attend training courses as and when requested, to

do so for the mutual benefit of the employee and employer, on the understanding

that no expense will be incurred by the individual save for refreshments.

DUTIES SENIOR RECEPTIONIST

Manage reception team co-ordinate and create

agendas for regular reception & GP/Reception meetings

Liaise with clinical, admin staff and management

cascade information, protocols, procedures etc to reception team

Co-ordinate advertising/patient information and

manage reception cover for annual Flu Clinics

Log reception sickness and overtime in reception

diary

Manage reception email and support admin staff

managing safeguarding email

Train and induct new team members

Regularly meet with Operations Manager discuss

issues, information, staff support

Carry out any other duties as mutually agreed

between employer and employee.

Wyvern Health Partnership is a newly formed

partnership of five GP practices, formed in 2018 to improve the quality of care

for over 50,000 patients across the area.

The partnership incorporates Hawthorn Medical

Centre, Lawn Medical Centre, Merchiston Surgery, Old Town Surgery and Priory

Road Medical Centre.

The practices came together in response to the

increased demand for primary care services in Swindon and the considerable

pressure this put on resources, and on staff in particular.

The partnership has 23 partners and a large team of

GPs, nurse practitioners, general nurses, health care assistants and support

staff, working together and sharing best practice to benefit both our teams

& our patients alike.

Qualifications

Experience