GP Receptionist/Care Navigator
Trinity Medical Centre
South Shields, NE33 5DUView on map(opens Google Maps in a new tab)
Salary
£12.92
Contract
Permanent
Hours
Not specified
Closing date
21 October 2026
2 days leftJob description
An exciting opportunity has arisen for an enthusiastic, motivated and patient-focused individual to join our friendly and dedicated Reception Team at ...
The successful candidate will be organised, proactive and able to work effectively in a busy environment whilst maintaining a high standard of customer service.
- Signposting and navigating patients to the most appropriate healthcare professional or service, both face-to-face and via telephone.
- Managing appointment requests in accordance with Practice procedures and patient access protocols.
- Processing repeat prescription requests accurately and efficiently.
- Scanning, coding and filing clinical correspondence and documentation onto patient records.
- Providing front-of-house reception services and welcoming patients to the Practice.
- Responding to patient enquiries both in person and by telephone in a professional and empathetic manner.
- Recording and processing requests for home visits in accordance with Practice procedures.
- Processing patient registrations and demographic updates.
- Handling incoming and outgoing correspondence.
- Maintaining patient confidentiality and complying with information governance requirements.
- Supporting the wider Practice team with administrative duties as required.
- Contributing to the smooth and efficient day-to-day operation of the Practice.
Purpose of the Post
The Receptionist/Admin plays a key role as a member of the
medical reception team in providing efficient, helpful and sympathetic care to
Practice patients, developing skills in equating Practice protocols with patients
demands. Through sensible use of
initiative, flexible approach and working to consistent high standards of
accuracy, they will provide valuable help and support to the Partners and all
colleagues in the Primary Health Care team.
You will be expected to manage, plan and prioritise tasks efficiently
and effectively to achieve and maintain a high standard of patient care.
The Post holder will show total respect and regard to confidentiality
of patient information at all times.
See attached documents for full job description
Trinity Medical Centre is a forward-thinking and friendly GP practice located in the heart of South Shields, serving approximately 6,400 patients. We are committed to providing safe, effective and accessible healthcare services within a welcoming, supportive and confidential environment.
- 3 GP Partners
- 1 Salaried GP
- 2 Advanced Nurse Practitioners
- 2 Practice Nurses
- 1 Healthcare Assistant
- 1 Phlebotomist
- A dedicated team of reception and administrative staff
We pride ourselves on delivering high-quality patient care while working collaboratively with colleagues across health and social care services.
We offer a positive working environment where staff are encouraged to develop their skills and contribute to the ongoing success of the Practice.
As part of our commitment to staff wellbeing, we provide excellent working conditions, opportunities for training and development, and a flexible and supportive team culture.
Qualifications
Essential: - Good standard of general education.; - Standard Grade English or equivalent.
Desirable: - Standard Grade Mathematics or equivalent.
Behaviours
Essential
- Performing well under pressure.
- Adaptability to change.
- Team working.
- Self motivated
- Flexibility and reliable.
- Confidentiality.
- Awareness of potential conflicts of interest.
Knowledge
Desirable: - An understanding of a General Practice Reception environment.; - EMIS Web.
Experience
Essential
- Practical experience of general office work including answering telephones, providing a reception service and dealing with a range of admin tasks at the same time.
- Experience of using Microsoft Office.
- Experience of using own initiative.
- Experience of dealing effectively with the general public.
Desirable: - Experience of working within a General Practice Reception environment.; - Practical experience of computerised recording systems.
Skills
Essential
- Excellent communication skills (Written and Oral).
- Must be well organised.
- IT and Keyboard skills.
- Ability to work under pressure while maintaining a positive professional attitude.
- Ability to follow procedures and work to deadlines.
- Ability to accurately process information.
- Ability to take accurate messages and follow up where necessary.
- Ability to work as part of a team.
Desirable: - Ability to handle situations of potential conflict
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related