GP Receptionist/Care Navigator
ICO HEALTH GROUP
Bromley, BR1 5EP · BROMLEY, BR1 5EPView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Fixed-Term
Hours
Not specified
Closing date
31 October 2026
11 days leftJob description
ICO Health Group is seeking an experienced and compassionate GP Care Navigator to join our busy and supportive practice team on a 12-month fixed-term ...
- Act as the first point of contact for patients via face-to-face, telephone, and digital platforms
- Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations
- Support patients in accessing NHS and community services
- Promote self-care and patient independence
- Reception and Administrative Duties
- Book, amend, and manage appointments and home visit requests
- Register new and temporary patients
- Process repeat prescriptions in line with practice protocols
- Manage incoming and outgoing correspondence, including scanning and filing
- Clinical Systems & IT
- Maintain accurate patient records using EMIS Web and other digital systems
- Use tools such as CHATDOC AI to support patient interactions
- Support data entry, searches, and reporting requirements
- Communication & Coordination
- Liaise with clinicians, healthcare professionals, and external services
- Communicate effectively with patients and carers
- Support continuity of care through accurate and timely information sharing
- Assist in managing the appointment system efficiently
- Help ensure patients are seen by the most appropriate clinician, reducing GP workload
- Maintain a clean, organised, and welcoming reception environment
- Compliance & Governance
- Adhere to confidentiality, GDPR, and data protection requirements
- Follow infection control, safeguarding, and health & safety policies
- Promote equality, diversity, and inclusion
- Act as the first point of contact for patients via face-to-face, telephone, and digital platforms
- Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations
- Support patients in accessing NHS and community services
- Promote self-care and patient independence
- Book, amend, and manage appointments and home visit requests
- Register new and temporary patients
- Process repeat prescriptions in line with practice protocols
- Manage incoming and outgoing correspondence, including scanning and filing
Clinical Systems & IT
- Maintain accurate patient records using EMIS Web and other digital systems
- Use tools such as CHATDOC AI to support patient interactions
- Support data entry, searches, and reporting requirements
Communication & Coordination
- Liaise with clinicians, healthcare professionals, and external services
- Communicate effectively with patients and carers
- Support continuity of care through accurate and timely information sharing
- Assist in managing the appointment system efficiently
- Help ensure patients are seen by the most appropriate clinician, reducing GP workload
- Maintain a clean, organised, and welcoming reception environment
Compliance & Governance
- Adhere to confidentiality, GDPR, and data protection requirements
- Follow infection control, safeguarding, and health & safety policies
- Promote equality, diversity, and inclusion
Team Working & Development
- Work collaboratively within the practice team
- Participate in training and ongoing professional development
- Contribute to service improvement initiatives
An exciting opportunity has arisen for
a Care Navigator to join a forward thinking and innovative practice in Downham. We have a 10,000-patient list size. The practice is based in Downham Health & Leisure Centre and is easily accessible by public transport. Free parking for all staff.
Working collaboratively with our PCN,
ICB and other neighbouring practices, our MDT team consists of a 2 GP Partners, 3 salaried GPs, 1 ANP, 2 Physician Associates, 1 Practice Nurses, 1 HCA, a phlebotomist and two
Clinical Pharmacists, who are very well supported by an established management
and administrative team.
We have partnered with Doctaly Assist (https://doctalyassist.com/) to
develop digital pathways to improve access for our patients.
Experience
Essential: - Working for a minimum of 2 years in Primary Care; - Lives within reason distance to the surgery; - Experience of customer services
Qualifications
Essential: - GCSE Grade A to C in English and Maths; - NVQ in Health & Social Care; - A minimum of 2 years experience in Primary Care
Knowledge and Skills
Essential: - Good interpersonal communication skills
Desirable: - Basic IT Skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
5 October 2026
Last checked
7 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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