GP Receptionist/Care Navigator

The role of a GP receptionist/care navigator is essentially a customer service role. Our patients need to access medical services, but are not always aware of the wide range of skills and services available within our team as well as in the wider Burnley area.

Some of the time we are unable to offer exactly what a patient wants, exactly when they want it and it would be your main task to meet their needs in the most efficient manner which often includes directing them to services outside the Practice such as Pharmacy. The way in which you communicate what can be offered will make you a good Care Navigator.

The Care Navigator role is one of the many varied roles within our Practice Team and you must be able to work as a team player but also using your initiative within the confines of the Practice Policies and Procedures. The successful candidate must have strong IT skills and be either able our EMIS clinical software or happy to learn (full training will be given), and have a confident telephone manner and good, face to face interpersonal skills.

Proven experience of working in general practice and/or customer services is essential.

Burnley Group Practice is a large training practice based over three sites in Burnley - at St Peter's Centre, on Manchester Road and in Kiddrow Lane Health Centre. Staff will be required to work at all three sites on a rota basis.

We have an extensive multi-disciplinary team with a wide range of clinical and administrative staff and believe that Teamwork is essential to deliver the best possible patient care.

We expect all our staff to work to the highest standards and we strive to offer the best service we can to our patients, but we also want our staff to be happy and healthy and we work tirelessly to ensure that the environment our team works in provides the setting for this to happen.

We offer a good package of terms and conditions including 6 week's annual leave and parking at all three sites (off-site at St Peter's Centre)

Knowledge and skills

Desirable: - Experience of EMIS clinical software; - Experience of working within a health setting

Qualifications

Essential: - Candidates must be educated to a good standard which must include as a minimum GCSE English Language and Maths.

Aptitude & Attributes