GP Receptionist

arriving at the reception desk, for appointments, prescriptions or queries.

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Taking calls from patients and

discussing symptoms to triage their medical needs, actively signposting

patients to the most appropriate service.

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Receive and make telephone calls

as required. Divert calls and take messages, ensuring accuracy of detail and

prompt appropriate delivery.

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Making appointments on EMIS, by

processing appointment requests for today, future appointments from patients.

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Dealing with patient enquiries

efficiently and courteously.

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Provide administrative support to

clinical team/practice team via tasks.

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Receiving specimens from patients.

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Keeping reception and working

areas tidy, ensuring prescription paper is distributed to rooms as necessary

daily and locking this away again at night.

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Regularly checking the reception

email inbox

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Taking requests for home visits

and ensure they are recorded and processed correctly.

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To offer general assistance to

colleagues/practice team, communicating with the clinical team to complete

requests and resolve problems.

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Maintain and manage patient records ensuring information is accurate.

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Safeguard patient privacy and confidentiality.

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Providing

holiday and sickness cover.

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Open/close the practice as and

when necessary ensuring the premises are prepared in readiness for the morning

session.

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Anything

else that is custom and practice to enable the smooth running of the Practice.

JOB TITLE Care Navigator

We are looking for someone who is motivated to provide the

best service and;

the importance of patient services and value every patient and their needs

positive about developing their own skills and abilities throughout

the entire duration of their career

to working together with the whole practice team to achieve the desired

outcomes

will reflect upon their own performance, accept feedback and engage in

development

REPORTING TO

Patient Services Manager and Patient Services Assistants

We are dynamic, patient focused and high achieving partnership that strives to provide first class care for our 24,000 patients.

Our clinical system is EMIS which integrates with AccuRx to communicate with our patients. Home visiting is supported by our practice Paramedic and Advanced Nurse Practitioner who work alongside the Bromley Healthcare District Nursing team. We are part of a PCN which has several additional practitioners including Clinical Pharmacists, Social Prescribers, a Mental Health Practitioner, First Contact Physiotherapist and Paramedic.

Experience