GP Receptionist

GENERAL PRINCIPLES

1. To provide

confident, professional and efficient liaison between the practice, its

patients and all other agencies involved in the provision of medical care,

goods or services.

1. To act as the first

contact for patients using the services provided by the surgery by telephone

and in person at the reception desk.

1. Enquiries from

patients must be confidentially, efficiently and courteously handled.

1. That the filing,

record keeping and distribution of documents are undertaken efficiently.

1. That the surgery

patients, staff and premises are kept safe, secure and tidy.

MAIN DUTIES

1. Opening the

premises punctually and checking heating ventilation

1. Restoring or

transferring the practice telephone services

administrative assistance to the GPs.

administrative assistance to practice staff

1. Dealing with all

patient enquiries effectively, efficiently, courteously and appropriately,

according to practice policies.

1. If necessary,

making available patients records for the doctors/nurses surgeries

1. Receiving patients

on their arrival and directing them appropriately as necessary.

1. Answering general

enquiries, explaining surgery procedures, making new and follow up

appointments.

1. Receiving requests

for and making out repeat prescriptions. Distributing these after the doctor

has checked and signed them.

1. Filing and

extracting records and any documents relating to these including:

1. Filing of new

patient registrations and records

2. Extracting and

deleting records of patient withdrawals, keeping lists of both these for

checking against the Health Authority records.

1. Receiving and

recording requests for home visits with sufficient information to judge degree

of urgency. Patients notes and summary printouts to be made ready for doctors

to take with them. Record visit request on computer visits list and follow

visits protocol.

1. Ensure all post is

opened each day and distributed to the appropriate people.

1. Ensure all relevant

documentation is scanned onto DocMan and sent to the appropriate people and/or

electronically filed in patients notes.

1. All confidential

documents must be shredded.

1. Ensuring that an

adequate supply of stationery is available in consulting rooms and reception

areas.

1. Logging messages

for doctors using appropriate message book/PN/or e-mail systems and checking

that they have been seen by the doctor concerned.

Receiving and

passing on messages for nurses, midwives and health visitors

1. Ventilating and

tidying waiting room after surgery sessions.

1. Ensuring that the

reception area is left tidy and ready for use by incoming colleagues, together

with information about any unresolved or urgent matters.

1. Switching the

telephone to the appropriate duty doctor or Out of Hours Service and checking

that the connection has been made.

1. Such typing as may

be required to communicate efficiently with hospitals etc. (only required in

the absence of the practice secretaries) and as necessary for keeping computer

records used in the running of the practice.

1. Making sure the

practice is safe secure and alarmed by following the close down procedure

before locking up at night or on Saturday afternoons.

1. Familiarity with

all current practice procedures and systems, to comply with these and any other

instructions given in writing or verbally by an authorised person.

1. Any other duties

not otherwise mentioned which are deemed an appropriate task for reception staff.

1. Ensure that kitchen

area is left clean and tidy and ready for use by colleagues. To load and unload

dishwasher as appropriate.

1. In the course of

seeking treatment, patients entrust us with, or allow us to gather, sensitive

information in relation to their health and other matters. They do so in

confidence and have the right to expect that staff will respect their privacy

and act appropriately

1. In the performance

of the duties outlined in this Job Description, the post-holder may have access

to confidential information relating to patients and their carers, Practice

staff and other healthcare workers. They may also have access to information

relating to the Practice as a business organisation. All such information from

any source is to be regarded as strictly confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the Practice may only be divulged to authorised persons in

accordance with the Practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

The post-holder

will assist in promoting and maintaining their own and others health, safety

and security as defined in the practice Health & Safety Policy, the

practice Health & Safety Manual, and the practice Infection Control policy

And published procedures. This will include

1. Using personal

security systems within the workplace according to Practice

Guidelines

2. Identifying the

risks involved in work activities and undertaking such activities in a

way that manages

those risks

3. Making effective

use of training to update knowledge and skills

4. Using

appropriate infection control procedures, maintaining work areas in a tidy

and safe way and

free from hazards

reporting of health and safety hazards and infection hazards immediately

when recognised.

Reporting potential risks identified

6. Keeping own work

areas and general / patient areas generally clean, assisting in the

maintenance of

general standards of cleanliness consistent with the scope of the job

Sandgate Road Surgery, a busy GP practice in Folkestone, Kent, is currently seeking a dedicated and detail oriented individual to join our medical practitioner team. With five GP partners, a highly skilled nursing team, and a strong administrative and reception team, we pride ourselves on delivering exceptional care and providing a high standard of service to our patients.

Qualifications

Essential: - GCSE grade A to C in English and Maths

Desirable: - Previous experiance working in a GP practice