GP Receptionist
Cricklade Surgery
Swindon, SN6 6AEView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
The purpose of the Receptionist role is to provide a high-quality, professional reception and administrative service to patients, doctors, staff, coll...
Receptionists are responsible for ensuring patients can access the healthcare services they need efficiently and courteously. They play a key role in supporting the day-to-day running of the practice and in ensuring the smooth flow of communication between patients and staff.
Flexibility is essential for this role, and you will be required to provide additional cover during staff holidays or sickness.
- Ensure an effective and efficient reception service is
provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and
make new and follow-up appointments.
- Use your own judgment and communication skills.
- Explain practice arrangements and formal requirements to
new patients and those seeking temporary cover, and ensure procedures are
completed.
- Receive and make telephone calls as required. Divert calls
and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the clinical system
ensuring to carefully record all relevant details and referring to the rota
doctor where necessary.
- Enter patient information on to the computer as required.
- Open and distribute incoming mail.
- Photocopy and shred documentation.
- Open up premises at the start of the day when first to
arrive, de-activate alarm and make all necessary preparations to receive
patients.
- When last to leave at the end of the day, ensure that the
building is totally secured, internal lights are off and the alarm activated.
- Keep the reception area, noticeboards and leaflet
dispensers tidy and free from obstructions and clutter.
- Assist with the induction of new reception staff.
- Support reception team members in managing busy periods
and resolving patient queries effectively.
- Process new patient registrations and action patient
deductions.
- Any other delegated duties considered appropriate to the
post.
Competitive holiday allowance.
NHS pension scheme.
Free car parking nearby.
Practice in rural town.
Knowledge and Experience
Essential
- Previous experience working in a GP practice or healthcare reception environment (essential). Ability to remain calm under pressure and manage competing demands. Proficient in IT systems relevant to GP practices. Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients. Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment. Demonstrated ability to work collaboratively within a team. A flexible and proactive attitude toward change and service improvement. A genuine passion for patient care.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
22 September 2026
Last checked
23 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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