GP Practice Medical Administrator

• Processing incoming and outgoing correspondence.
• Managing administrative queries from patients, staff and external agencies.
• Booking, amending and cancelling patient appointments.
• Processing online consultations and requests.
• Answering telephone calls and responding to patient enquiries effectively and professionally.
• Welcoming patients and visitors to the practice.
• Signposting patients to the most appropriate clinician, healthcare professional or service based on their needs.
• Maintaining accurate electronic patient records and entering data using appropriate clinical coding systems.
• Processing urgent actions and ensuring they are directed appropriately.
• Supporting the management of repeat prescription requests where required.
• Scanning, filing and securely storing documentation.
• Assisting with practice audits and searches as directed.
• Providing administrative support to clinical and management teams.
• Supporting reception and administrative colleagues during periods of absence or increased workload.
• Contributing to health promotion campaigns and other practice initiatives.
• Maintaining patient confidentiality and adhering to practice policies and procedures at all times.

Desirable

• Experience using SystmOne, EMIS or other clinical systems.
• Experience within a healthcare, NHS or primary care environment.
• Experience of working in a fast paced environment.

Essential

• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Competent in Microsoft Office and Outlook.
• Good IT skills and ability to learn new systems.
• Excellent telephone manner.
• Ability to prioritise workload effectively.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Essential

• Friendly, professional and approachable.
• Empathetic and patient-focused.
• Flexible and adaptable.
• Reliable and punctual.
• Able to work accurately under pressure.
• Committed to maintaining high standards of customer service.