GP Practice Dispenser / Dispensary Assistant

• Accurately prepare, label and dispense medication in line with prescriptions, practice procedures and professional requirements.
• Check dispensed medicines against prescriptions and refer any concerns to a GP or authorised clinician.
• Process repeat prescriptions promptly and within required timescales.
• Provide a courteous, helpful service, responding to patient queries within the boundaries of the role.
• Liaise effectively with patients, clinicians and practice colleagues.
• Maintain accurate dispensing records in patient records.
• Order medication and supplies through approved wholesaler systems; receive and check deliveries, record details and arrange returns of incorrect or unsuitable goods.
• Rotate stock, monitor expiry dates and ensure medicines are stored safely.
• Maintain the cold chain for refrigerated medicines and complete monitoring records.
• Collect prescription charges and ensure patient declarations are completed correctly.
• Support the safe management, documentation and reconciliation of controlled drugs as required.
• Keep the dispensary clean, tidy, organised and safe.
• Work collaboratively with dispensary colleagues, GPs, nurses, the Practice Manager and wider practice team.
• Attend induction, training and continuing development activities.
• Provide reasonable reception cover when required.
• Undertake other appropriate duties as requested by the Partners or Practice Manager.

• Prepare, label and dispense medication accurately in accordance with prescriptions, practice procedures and relevant professional requirements.
• Check dispensed medicines carefully against prescriptions and refer any uncertainty to the appropriate GP or authorised clinician.
• Process repeat prescription requests and help ensure prescriptions and medication are prepared within the required timescales.
• Provide a calm, courteous and helpful service to patients, responding appropriately to medication and prescription queries within the boundaries of the role.
• Act as an effective link between patients, clinicians and other members of the practice team.
• Maintain complete and accurate dispensing records within the patient record.
• Order medication and other dispensary supplies through the appropriate wholesaler systems.
• Receive and check deliveries, record the required information and arrange the return of incorrect or unsuitable goods.
• Rotate stock, monitor expiry dates and ensure medicines are stored safely and correctly.
• Maintain the cold chain for refrigerated medicines and complete the required monitoring records.
• Collect prescription charges and ensure that the relevant patient declarations are completed correctly.
• Support the safe management and required documentation of controlled drugs, including assisting with reconciliation where requested.
• Help maintain a clean, tidy, organised and safe dispensary environment.
• Work collaboratively with the dispensary team, GPs, nurses, Practice Manager and other colleagues.
• Participate in relevant induction, training and continuing development.
• Provide reasonable support to the reception team when required.
• Undertake other appropriate duties requested by the Partners or Practice Manager.

• A welcoming and supportive practice team.
• A varied role with regular patient contact.
• The opportunity to develop knowledge and experience within general practice.
• NHS Pension Scheme membership, if applicable.
• 5.6 Weeks Annual leave entitlement.
• Relevant training or qualification support, if required
• Ample free on-site parking.

Essential

• A consistently high level of accuracy and attention to detail.
• Good written and verbal communication skills.
• A friendly, calm and professional manner.
• The ability to maintain confidentiality.
• The ability to work effectively both independently and as part of a team.
• Good organisational and time-management skills.
• The ability to follow detailed procedures and raise concerns appropriately.
• Reliability, flexibility and a willingness to support colleagues.
• Basic computer literacy and the ability to learn new systems.

Desirable

• Previous experience in a general practice dispensary.
• Previous dispensing or community pharmacy experience.
• Experience of working in a healthcare or patient-facing environment.
• Experience of using a clinical or dispensing computer system.

Essential

• The successful candidate will be expected to comply with all practice policies and procedures, including those relating to confidentiality, information governance, infection prevention and control, health and safety, safeguarding and medicines management.
• Appointment will be subject to satisfactory pre-employment checks appropriate to the role.
• To apply, please submit an application through NHS Jobs/a CV and covering letter explaining how your experience and skills meet the requirements of the position.

Desirable

• A recognised dispensing or pharmacy-services qualification, such as an NVQ Level 2 or equivalent.
• Relevant training or experience in medicines handling.
• Applicants who do not have previous general practice dispensing experience may still be considered where they can demonstrate suitable transferable skills and the ability to undertake the required training.