GP Practice Administrator / Medical Secretary

• Provide comprehensive administrative support to ensure the smooth and efficient running of the practice.
• Manage incoming correspondence, documents and clinical information, ensuring these are processed accurately and in a timely manner.
• Maintain accurate patient records and update information on the clinical system in accordance with practice procedures.
• Support the processing, management and distribution of clinical correspondence, referrals and other relevant documentation.
• Assist with the effective management of administrative workflows within the practice's total triage model.
• Respond to administrative queries professionally and direct these to the appropriate team or individual.
• Support GPs and other healthcare professionals with administrative tasks to facilitate effective patient care.
• Maintain confidentiality and comply with information governance, data protection and practice policies at all times.

• Provide medical secretarial support for one day per week and cover for holidays.
• Prepare, process and manage medical correspondence and documentation.
• Support the timely handling of clinical letters, reports and other relevant communications.
• Ensure documents are accurate, appropriately formatted and processed in line with practice procedures.
• Liaise with colleagues and external organisations as required to support effective communication and administration.

• Work collaboratively with the wider administrative and clinical teams to support the delivery of high-quality services.
• Adapt to changing priorities and service demands within a busy general practice environment.
• Contribute ideas and suggestions to improve administrative processes and patient services.
• Embrace new systems, processes and ways of working as the practice continues to develop.
• Support colleagues and contribute to a positive, flexible and supportive team culture.
• Undertake other reasonable administrative duties appropriate to the role.

Essential

• Previous experience in an administrative role, with the ability to manage a varied workload.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritise tasks, meet deadlines and work effectively under pressure.
• A flexible and adaptable approach to changing priorities and service requirements.
• Ability to work independently and collaboratively as part of a team.
• A proactive, positive and forward-thinking attitude.
• Understanding of the importance of confidentiality, data protection and handling sensitive information.
• Good IT skills and confidence in learning new systems.
• Willingness and ability to work the required contractual hours, including until 6:30pm when required.

Desirable

• Previous experience working within a GP practice or primary care setting.
• Experience using SystmOne or another GP clinical system.
• Previous medical secretarial experience.
• Familiarity with clinical correspondence, referrals and medical documentation.
• Understanding of total triage and the changing demands of modern general practice.