GP Out of Hours Receptionist
Homerton Healthcare NHS Foundation Trust
London, E9 6SRView on map(opens Google Maps in a new tab)
Salary
£31,066
Contract
Permanent
Hours
Not specified
Closing date
28 October 2026
8 days leftJob description
The Receptionists will be the first point of contact for patients and visitors attending the GP OOH Service and are expected to demonstrate a high lev...
The Emergency Department has two reception areas (Main Reception and GP OOHs Reception.
- Welcome and direct all patients and visitors arriving at the GP Out of Hours reception desk
- Handle all reception and administration duties, serving as the primary contact for inquiries and ensuring a professional, respectful service.
- Register patients arriving at the GP Out of Hours (OOH) reception, verifying demographic details, and recording arrivals on Adastra while maintaining strict confidentiality under the Data Protection Act and Access to Health Records Act.
- Ensure patients are seen in a timely manner and oversee patient safety in the waiting room, informing doctors of any status changes
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
The person specification is not the full person specification, but outlines the criteria against which your application form will be assessed.
Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list
Education/Qualification
Essential: - GCSE - Standard or Equivalent
Desirable: - Recognised Secretarial qualification
Skills/Abilities
Essential
- Excellent communication skills, both verbal and written.
- Able to prioritise workload
- Computer skills particularly Excel and Word
- Able to work within a diverse team
- Professional telephone manner
- Ability to work under pressure in stressful situations
Desirable: - Knowledge of Adastra
Knowledge
Essential: - Knowledge/understanding of confidentiality issues; - Knowledge/understanding of the need for accurate data
Desirable: - Awareness of good customer care standards
Experience
Essential: - Recent reception /administration experience
Desirable: - Reception/administration experience (preferably in the NHS)
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values Commitment and adherence to equality, diversity and inclusion
- Adaptable to change when it is necessary for the smooth production of work Presents ideas for improvement in administrative practice
- Ability to deal with emotional situations when dealing with sensitive issues
Desirable: - Ability to identify patients that need to be prioritised and act accordingly
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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