GP MEDICAL RECEPTIONIST

Greet patients and visitors in a polite, professional manner. Answer calls promptly and direct enquiries appropriately. Book, amend and cancel appointments using the practice clinical system. Handle patient queries sensitively and confidentially, and assist with registration forms and general paperwork.

Administrative Duties

Maintain accurate patient records, including scanning and filing medical documents. Liaise with clinicians, nurses and colleagues as required.

Operational Support

Ensure reception and waiting areas are tidy and welcoming. Follow practice procedures for confidentiality and data protection. Support administrative staff during busy periods.

Skills & Qualifications

Essential: Excellent communication and interpersonal skills; strong organisational skills and attention to detail; ability to work under pressure; good IT skills, including Microsoft Office and clinical systems; professional and empathetic manner.

Desirable: Experience in a GP practice or healthcare setting; knowledge of medical terminology; experience using clinical systems such as EMIS.

Personal Attributes & Compliance

Friendly, reliable and punctual; discreet and able to maintain confidentiality; proactive team player. Understanding of patient confidentiality and GDPR, with willingness to undertake relevant training.

To deliver a professional, efficient, and courteous reception and administrative service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the GP Receptionist plays a vital role in creating a positive patient experience and supporting the smooth, safe, and effective day-to-day running of the surgery.

We are a close-knit, supportive team made up of

GPs, nurses, healthcare assistants, and administrative staff who work

collaboratively to provide high-quality, patient-centred care. We pride

ourselves on maintaining a friendly, respectful, and professional atmosphere

where everyone's contribution is valued.

Our work ethic is built on teamwork, reliability,

and a shared commitment to delivering excellent service to our community. We

support one another during busy periods and have open communication to ensure a

positive and productive working environment.

In return, we offer a welcoming workplace,

opportunities for ongoing training and development,Pension scheme enrolment.

Experience

Qualifications