GP Assistant (THG PCN)

Arrange patient referrals, appointments, tests and follow-ups, both internally and with external hospital and community services. Support clinicians with administrative duties, clinical system input, coding and completion of routine forms for GP approval. Liaise with external agencies under the direction of the Clinical Supervisor and manage clinical post, prioritising correspondence and ensuring relevant information is accurately coded and added to patient records.

Support Long Term Condition recalls and QOF reviews, ensuring patient reviews are coordinated effectively. Where clinically required, prepare patients for appointments, take brief histories and record basic clinical observations. Undertake routine clinical procedures in line with practice protocols, including phlebotomy, blood pressure and pulse checks, ECGs, BMI measurements, health checks, urine testing, LTC reviews and assisting with minor surgery and joint injections, as appropriate to the role.

Support infection prevention and control activities and manage clinical stock, including vaccines and injectables, ensuring adequate supplies are available in clinical rooms.

Build positive working relationships with patients, carers, practice staff, multidisciplinary professionals and external teams to support coordinated care. Act as a point of contact for patient care needs, promoting trust, effective communication and a patient-centred approach that places individual needs at the heart of service delivery.

For the full Job Description and Person Specification for this role, please see the supporting documents attached.

Healthcare operates a competency-based approach to development and, whilst not

guaranteed, there may be opportunities for the role holder to develop their

skills if they are able to demonstrate the following:

able to demonstrate that they have gained significant experience and understanding

of the role of GP Assistant, acting as a role model, and is able to work with a

wide range of service users confidently.

Strives

to understand the service from the users perspective and interacts with them

accordingly.

Operates

confidently with a full range of service users and strives to understand the

services provided from a service perspective and interacts with them

accordingly.

Is

likely to have developed a higher level of knowledge in at least one health

area, providing input across the PCN on this area

Proactively

suggests changes to enhance and improve aspects of the service delivery and

acts as a role model and advocate for the team and service.

able to develop and articulate a clear understanding of the impact of policies

and procedures, systems and processes across the GP Assistant function and is

able to provide training and support to others (such as new starters).

sufficiently experienced to impart their knowledge with limited supervision but

will seek out support on tasks performed less often or on new aspects of the

role.

Attributes

Experience

Desirable: - Previous knowledge of working in the NHS or primary care or a similar health and social care setting

Qualifications

Essential: - Educated to NVQ level 3 in a relevant subject or equivalent qualification or proven relevant experience.