gesh Patient Experience Officer
St George's University Hospitals NHS Foundation Trust
Sutton, SM5 1AAView on map(opens Google Maps in a new tab)
Salary
£36,943 to £44,900
Contract
Permanent
Hours
Not specified
Closing date
7 October 2026
4 days leftJob description
The post-holder plays a vital role in the delivery of the Patient Experience projects and initiatives across the Trust, acting as a key point of conta...
The post-holder plays a vital role in the delivery of the Patient Experience projects and initiatives across the Trust, acting as a key point of contact for patients and carers who wish to share their feedback or get involved, helping to ensure the patient voice is encouraged, heard and included.
The main focus of the role is to support the Group wide FFT and the Armed Forces Community programme to coordinate the planning and deliver a range of initiatives such as project support, organise awareness events and lead in the creation of communication materials.
As a champion for patients and carers, to ensure that they have opportunities for their voices to be heard, interests recognised, and to be considered as partners in decision making, service development and design.
Another key aspect of this role will be continuing to build on strong relationships with a range of internal and external stakeholders to ensure robust systems are in place to support patients, carers and staff ensuring that our guidelines and policies are used by staff / carers.
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Qualifications and training
Essential: - Educated to degree level or with equivalent level of relevant training and experience.
Desirable: - Project management training.
Experience
Essential
- Experience of delivering or contributing to patient and public involvement initiatives, or equivalent experience of public engagement work.
- Track record of engaging and working with a range of stakeholders, including community and specialist groups.
- Ability to analyse data, identifying trends and disseminating information in an easily accessible way.
- Experience of producing information for a wide range of audiences, including patients.
- Experience of working with carers.
Desirable
- A sound understanding of topical NHS issues.
- Experience of using an integrated risk management system.
- Developing, implementing and evaluating public engagement projects and campaigns.
Knowledge and skills
Essential
- A knowledge of how the NHS operates and an awareness of political issues/sensitivities.
- Knowledge of key issues affecting carers.
- Proficient in the use of all Microsoft Office products and outstanding organisation skills.
- Ability to demonstrate effective communication and develop/maintain relationships.
- Able to handle sensitive and confidential data and to recognise the need for discretion and confidentiality.
- Resilience - able to work with people who may be distressed, and to discuss experiences of a sensitive nature.
- Ability to identify the need to escalate concerns to appropriate personnel to maintain patient safety.
Desirable: - Knowledge of legislation and best practice in relation to carers.
Personal attributes
Essential
- Proactive, takes own initiative. Flexible, responsive approach to work
- Ability to work as part of a team and independently and prioritise a demanding workload.
- Able to listen and be objective; non-judgemental.
- Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
23 September 2026
Last checked
25 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related