General Service Manager Acute and Emergency Medicine

• Lead the day to day operational management of Acute and Emergency Medicine services.
• Deliver agreed performance standards and national access targets.
• Monitor and manage service budgets, workforce plans and productivity.
• Support the delivery of transformation, quality improvement and service redesign programmes.
• Work collaboratively with clinical, nursing and corporate teams to improve patient outcomes and experience.
• Ensure effective governance, risk management and compliance with Trust policies.
• Provide operational leadership for service developments and strategic initiatives.
• Support achievement of divisional objectives and performance standards.

• Operational management of Acute and Emergency Medicine services.
• Delivery of performance, quality and financial targets.
• Leadership of service improvement and transformation programmes.
• Workforce planning and establishment management.
• Development of effective relationships with clinical and nursing leaders.
• Monitoring and management of risks, governance and assurance processes.
• Supporting business planning, capacity planning and performance reporting.
• Working collaboratively with internal and external stakeholders to deliver service objectives.
• Ensuring services are responsive to the needs of patients and the wider healthcare system.

Essential

• Recent demonstrable experience of operational management, with clear X Application evidence of responsibility for supporting operational delivery including Interview clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls
• Experience of being accountable for a clinical service

Desirable

• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management,budgetary management and workforce information systems
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy

Essential

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Developed communication skills, to include but not exclusively, mediation,negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems.
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful,unpredictable situations including responding to and solving urgent and emergency situations day to day