General Practice Assistant

Our successful candidate will have a busy and varied role working

closely with our GPs and providing patient support. Acting as a key point of

contact for GPs, patients and the other clinical and non-clinical teams within

Holderness Health.

You will have excellent communication and negotiation skills and

be confident managing your own workload. Our ideal candidate will have

experience of working in health or social care setting and a deep understanding

of patient care needs; however, we are also interested in hearing from people

from a wide range of backgrounds who can demonstrate sound administrative

skills and experience of delivering high quality customer or patient care.

Contact with patients is predominately via telephone, therefore

you must possess an excellent telephone manner.

Job Description and Responsibilities

As one of our General Practice Assistants, you will be responsible for supporting the practice in delivering excellent patient care by effectively providing direct administrative support to our GPs.

MainDuties

Complete patient-related tasks assigned to you by a GP.

Co-ordinate general correspondence on behalf of assigned GPs.

Assist the GPs in completing basic non-clinical and clinical forms; by entering core elements for the GP to approve and sign.

File blood results for assigned GPs, working to an agreed protocol.

Run daily searches to identify and action appropriately laboratory reports; contacting patients with the GPs filed actions, requests and comments.

Monitor GP buddy groups to ensure that tasks, bloods, referrals etc. are all up to date including during periods of holiday.

Code patient data and ensure accurate recording of information in the patient record.

Liaison with Other Agencies

Complete online referrals of patients to other providers (e.g. hospital consultants) at the request of the GP.

Help GPs liaise with outside agencies e.g. getting another health professional on the phone to ask for advice or arrange admission with the GP can continue with their consultation(s).

Meetings

Support GP meetings with preparing agendas, taking minutes and maintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting, Clinical Quality Meeting etc.).

Patient Appointments

Arrange appointments, tests and follow up appointments for patients.

Reschedule GP appointments/clinics as required e.g. as a result of GP sickness absence.

Improve attendance and reduce frequency of patient non-attendance.

Planning and Diary Management

Make best use of GP time by effective scheduling of follow up appointments, palliative care home visits etc.

Manage process for future patient recalls e.g. when a patient needs to have a follow-up scan after a period of time.

Quality Improvement

Provide administrative support to GPs in achieving key quality targets (Quality Outcomes Framework, Investment & Impact Fund, and Primary Care Network Direct Enhanced Service).

Support audit and quality improvement activity for assigned GPs.

Undertake projects to collect and improve the quality of information held with regard to patients e.g. preferred means of communication.

Patient Care

Obtain history and basic readings for patients at the request of the GP.

Explain treatment procedures to patients.

Manage effective communications with patients on behalf of assigned GPs (text messaging, calling etc.).

Support the development and implementation of projects and initiatives aimed at improving care for patients.

Identify and address safeguarding concerns.

Identify carers of patients to ensure that they are coded and directed internally or externally for appropriate support.

Team Working

Provide support to other teams within the practice to ensure that quality patient care is always prioritised.

Reporting

Maintain effective records of activity and produce reports as required.

Ensure personal workplan is up to date.

Provide any agreed performance/activity data.

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position and at the request of a GP. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness, and you must also be willing to travel between sites as necessary. Our hard-working and dedicated team includes 28 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services and administration team.

We offer a welcoming practice environment, 25 days annual leave plus bank holidays and access to the NHS pension scheme.

Experience

Qualifications

Personal Qualities

Skills & Knowledge