Full Time or Part Time Receptionist

successful candidate will need to be computer literate and experience of

working in the Health Service (particularly in General Practice) would be an

advantage, although training will be given. They must possess a pleasant,

calm, mature disposition and be able to work enthusiastically as part of a very

busy team, using their initiative and confidence to provide a first class

service to our patients. We expect the person appointed to be well

spoken, of smart appearance and to have achieved a good standard of general

education. They must be conscientious, empathetic, adaptable and have a

good sense of humour.

To deal courteously and helpfully with patients and

any member of the public who may visit or telephone the surgery.

To be fully conversant with any surgery protocols

and policies that affects the reception team.

To sign post patients to the most appropriate

service or healthcare professional.

To answer phone calls and en-route calls as

appropriate.

To understand the patient self arrival process.

To make appointments for consultations, clinics,

representatives or other visitors and to have accurate understanding with the

booking arrangements for each clinician and the nursing team.

To understand the booking in procedure for visitors

to the practice (i.e., completion of Visitor Log, issue of Visitor Badges,

signing out etc.)

To be familiar with the methods employed in dealing

with emergency, urgent, and temporary patients.

To be able to generate repeat prescriptions, pass to

relevant doctor and ensure that the signed prescriptions are sent to the

patients nominated pharmacy.

To follow the surgery protocol for listing all

visits and telephone consultations on the clinical system.

To always maintain a tidy efficient office area with

the aim of maximising efficiency.

To ensure that the surgery is opened and made ready

for patients each day and waiting rooms and external doors are locked and any

PCs are shutdown at the end of the working day.

To ensure that the reception area is stocked with

the necessary forms, stationery and equipment.

To follow the surgery protocol for listing all

visits and printing visit summary requests.

Actioning appropriate tasks and forwarding to

relevant staff.

appropriate duties consistent with the nature and grading of the post which may

be allocated, as the situation dictates at the request of the Partners, Practice Manager, Administration Manager or Reception Team Lead.

The surgery has a well-established team consisting of: 3 GP

partners, a Clinical Pharmacist partner and 3 salaried GPs who are supported by

an excellent administrative and nursing team. The work environment encourages

talented individuals to thrive and make a difference. We encourage and

celebrate personal development.

We are a teaching practice, working from premises in the

pleasant mid Norfolk market town of East Dereham, twenty minutes drive from

Norwich. Our patient list of approximately 11,100, falls within a fairly

compact area - extending to an approximate 4.5-mile radius of the town centre.

The practice is open every weekday between 8.00 a.m. and

6.30 p.m. We are fully computerised, using TPP SystmOne network with integrated

Appointment System together with an extensive suite of Microsoft (and other)

programmes.

We passed our CQC inspection in November 2018, which we

feel was a reflection on the excellent staffing, facilities and systems that

are in place at Theatre Royal Surgery. We feel that we are a happy, efficient

and caring practice where all members of the team are encouraged to use their

initiative and particular skills to ensure that we offer the highest possible

standard of care to our patients.

We are a close practice team and enjoy daily coffee breaks and

lunch together with the wider team. We provide daily fresh fruit for all our

staff. We are passionate about staff morale and plan regular social events and

team building.

Qualifications

Essential: - GCSE grade A to C in English and Maths or the equivalent.

Experience

Essential: - Experience of working in a customer facing role.

Desirable: - Experience of working in a healthcare environment particularly General Practice.