Full Time Medical Receptionist

The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate.

It is essential that the candidate have a caring approach, is patient and a good listener.

A team player and motivated.

To work 37.5hrs a week on following shift rota:

Monday, Tuesday, Wednesday, Thursday and Friday

Week 1 - 08.00am to 4.00pm

Week 2 - 10.30am to 6.30pm

Administration

thorough knowledge of all practice procedures.

accordance of written protocols

Reception

patients consulting with members of practice team

cover all reception positions as necessary

Appointments

appointment requests for today future appointments from patients by

telephone and in person.

requests

Computer

of new patients computer data entry and medical records.

patients change of address computer data and medical records.

Telephone

knowledge of telephone/bleep system, during and after hours.

Other Tasks

security have thorough knowledge of doors/windows/alarm.

allocated by managers

of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so in confidence and have the

right to expect that staff will respect their privacy and act

appropriately

performance of the duties outlined in this job description, the

post-holder may have access to confidential information relating to

patients and their carers, practice staff and other healthcare

workers. They may also have access to

information relating to the practice as a business organisation. All

such information from any source is to be regarded as strictly

confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

We are a well organised friendly, adaptable GMS Practice. We

operate from a new purpose built surgery on the outskirts of Worcester. We have

just over 11,300 patients. We have a strong GP, ANP, PA and nurse team who are

supported by Management, Administration and Reception.

We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.

We encourage staff participation in regular meetings with protected learning times and continuing role development.

Qualifications

Essential: - Good level of education; - GCSE grade A to C in English and Maths; - Reception skills

Desirable: - Worked in General Practice

Experience

Desirable: - Medical Terminology; - Experience of Emis Web; - Experience of patient triage and navigation to services; - Experience of working in a GP practice