Front of House Manager - Maternity Cover
The Hospital of St John and St Elizabeth
London, NW8 9NHView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Fixed-Term
Hours
Not specified
Closing date
5 October 2026
5 days leftJob description
The Front of House Manager will play an integral part in the management and delivery of reception services by providing support, management and leader...
In collaboration with team leaders, the Manager will be responsible for the day-to-day management of the Front of House administration team, and will ensure that the department delivers high standards of patient care in a professional and efficient way and in line with Hospitals and departmental standards.
- In collaboration with the Head of Outpatients and Patient Services and front of house teams, ensure delivery of the strategic and operational plan(s)
- To provide day to day management, leadership and support to administrative staff members
- To perform local inductions and probationary reviews for all new starters within the team
- To carry out performance reviews and annual appraisals with staff members.
- Challenge, investigate and manage any staff performance concerns in accordance to the Hospital policies.
- To ensure all new staff are set up on the required systems and that all leavers have their accounts deactivated
- To assist in the training of staff on various systems and be a super user.
- Ensure departments and staff are working in compliance of the latest GDPR regulations and hospital guidelines.
- Ensure patient data capture is accurate.
- To support the administrative staff with complaints, trouble shooting, challenging/difficult customers and/or situations.
- Support the leads in investigating any billing/invoices or administrative queries.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
Experience
Essential
- Educated to Degree level in a relevant subject, or equivalent experience or qualification
- Previous management/supervisory experience
- Previous experience in a customer service role
- Able to work within a team.
- Strong management and leadership skills
- Team building skills
- Ability to use own initiative
- Able to develop, implement and manage change
- IT literate to include windows, Microsoft Word, Excel and Access.
- Professional and committed to the highest standard of customer care.
- Good telephone manner
- Committed to working with the appointed managers
- Ability to be accurate in all aspects of work
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
22 September 2026
Last checked
24 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related