Flow and Discharge Co-ordinator Assistant

• Support ward team and discharge co-ordinator with patient flow tasks (Contacting relevant stakeholders etc)
• Completion of the barriers to discharge form on Rio for newly admitted patients within 72 hours
• Attend MDT meetings, CPAs and bed management meetings for identified patients
• Identifying issues with housing and benefits, offering support and advice.
• Liaising and developing roles with housing department for patients who are homeless, including services available for patients who are discharged without accommodation which includes completing homeless applications and gathering relevant documentation. Following housing protocol so 72 hours notice is given prior to discharge.
• Supporting home visits where there are concerns about the property and supporting ward OTs to complete OT assessments at home if needed.
• Supporting with benefits (note this excludes PIP claims)
• Support patients with assessment for council for housing
• Supporting patients with access to food parcels and items required on discharge.
• Linking with community support workers, to ensure continuity of care
• Supporting patients attend rehab assessments
• Support Repatriation to relevant area/countries and liaising with the home office for updates.
• To support with opening and closing referrals on Rio for patients under the Flow and Discharge Team (Discharge pathway)
• To develop strong working relationships and work in close partnership with ward multi-disciplinary teams, Patient Flow Hub, SF&DCs, Crisis teams, Community teams / services and social services to facilitate discharge from acute in-patient care to prevent delays and resolving complex discharge arrangements, for the effective, efficient and optimum management of inpatient beds.
• To support the co-ordination of timely and appropriate assessment and safe discharge of people from acute inpatient beds.
• Answer telephone calls in an efficient, courteous, professional and non-judgemental manner.
• Act as a point of contact for incoming referrals especially out of office hours, and communication with all relevant personnel in the process.
• Ensure all callers receive the correct response by following the Flow policy.
• Effectively manage callers expectations whilst providing correct and accurate information at all times.
• If there are no available beds within Oxleas, to advise the referrer of this and then begin the escalation process. The first point is to notify the SFDC so that they can make direct contact with the referrer to agree on a management plan.
• To attend daily Flow handover calls and meetings, and update on any changes on the bed state
• To form and maintain relationships with all oxleas teams, NHS teams and external services relevant to the discharge process.
• Take account of the cultural issues in communication with everyone, including work colleagues

• We're Kind
• We're Fair
• We Listen
• We Care

Essential

• Mental health experience
• basic excel, spreadsheets and updating of reports

Desirable

• Full Driving licence with access to a car

Essential

• Minimum 2 years experience in a mental health setting

Essential

• Competent in English and Maths

Essential

• Good communication skills both verbally and written