Flexipool - Admin/Receptionist

Being adaptable, working well as a team and providing a

positive patient experience are essential skills for the role of Admin /

Receptionist.

As an Admin/Receptionist, you will work as part of a team to

perform administrative tasks and provide excellent patient experience. Please

see the job description for more information.

Benefits include: joining a forward thinking and friendly

team, flexible working options across a range of locations in Newcastle, access

to training and support, £50 bonus for your first 20 shifts worked, time and a

half pay for Saturday Enhanced Access shifts, and holiday pay.

This post is subject to the Rehabilitation of Offenders Act

(Exceptions Order) 1975 and as such it will be necessary for a submission for

Disclosure to be made to the Disclosure and Barring Service (formerly known as

CRB) to check for any previous criminal convictions.

You will be responsible for administrative functions,

Reception duties providing a positive patient experience,

information, advice and signposting

Telephone receive and make telephone calls and respond to

voicemails as required

Handling clinical specimens ensuring correct details and

appropriate handover

Appointments use GP systems to book, manage and cancel

appointments

Patient record management record all patient contacts and

ensure timely and accurate data entry

Ensure escalation of issues or urgent clinical cases to the

appropriate person

Patient administration and filing support patients with

paperwork, registration and record management

Results use of clinical systems to respond to patient result

requests

Printing, scanning and photocopying ensuring information is

uploaded to records

Workflow processing letters and ensuring continuity of care

Patient tasks and emails/E-consults

Prescriptions including repeat prescriptions

General administrative duties

Handle sensitive and confidential information

Recognise and report issues relating to safeguarding

vulnerable children and adults

Newcastle GP Services (NGPS) is the GP federation for

Newcastle-upon-Tyne. We are a member organisation for 27 out of the 30 general

practices in Newcastle. Our role is to support them to provide excellent

clinical care and a positive patient experience.

Were a skilled team of non-clinicians and clinicians with

significant experience working in healthcare. We help practices work at scale

across Newcastle, providing targeted and effective patient care and innovative

methods of working to improve quality and efficiency.

You can find out more about NGPS and the services we offer

on our website here: https://newcastle-gp-services.co.uk/

Qualifications