Family Care Administrator

Manage bereavement queries: Respond to and log incoming communication from service users via phone, email, and post in a sensitive and timely manner.

Oversee bereavement referrals: Receive, accurately record, and triage incoming service referrals received in person, via phone, or electronically.

Deliver client communication: Generate and send letters and emails

Facilitate service events: Support bereavement events, group sessions, and community activities.

Support client signposting: Speak directly with bereaved individuals to gently signpost alternative external resources if internal services are unavailable or inappropriate.

General Admin

Admin cover: covering meetings / note taking

Execute discharge administration: Process patient discharges efficiently by managing phone calls, generating onward notification letters, and updating records.

Coordinate onward planning: Ensure seamless care transitions by updating multi-agency information and routing necessary documentation to external providers.

Utilise SystmOne. Maintain up-to-date, highly accurate, and compliant records on SystmOne for all service users.

Enforce GDPR compliance: Strictly adhere to GDPR laws, data protection regulations, and professional boundaries regarding sensitive client and patient data.

Contract

type -Permanent

Salary: Senior Op Support - starting £12.94ph

Hours - 15 hrs per week

Reports

to -Bereavement Counsellor

Administration skills

IT skills including Excel/PowerPoint/Teams

Emotional resilience

SystmOne experience advantageous

Team worker

Experience of working in a Healthcare Setting

1.

This document is a guideline

to the general scope of duties involved and may be subject to review.

2.

In addition to amendments

requested by the hospice, suggested changes to the content of this document

which could improve the job description would be welcome from the post holder.

3.

The post holder will have a

duty to be aware of and adhere to all the rules and regulations of professional

governing bodies and any particular Acts of Parliament or other statutory

requirements, which may change from time to time.

4.

The post holder may have

access to information which is strictly confidential. It is a condition of

employment that under no circumstances will such information be discussed or

shared with unauthorised person or persons.

Wakefield Hospice is a local charity providing specialist palliative and end-of-life care for people across the Wakefield district living with life-limiting illnesses. For over 30 years, the Hospice has delivered expert clinical care, emotional support, and bereavement services to patients and their families, helping people achieve the best possible quality of life when they need it most.

Experience

Desirable: - Working in a healthcare environment

Qualifications

Desirable: - Certificate in Counselling, Listening Skills, Communication Skills - Desirable