Facilities Team Leader

Responsible for the day-to-day management, supervision and coordination of a full 24-hour Facilities Service to staff, patients and visitors within the main Bethlem Royal Hospital site and as appropriate to role.

First line management of the facilities team, providing leadership through effective planning and delegation; ensuring that staff are working effectively and that the service is delivered in accordance with organisational requirements.

Provide high quality support to the Facilities Manager, playing a key role in identifying and implementing service improvements.

Working closely as a team with the other Facilities Team Leaders, liaise and support each other, keeping up to date on all aspects of the Facilities service and providing a comprehensive handover on completion of shift where applicable.

Staff management: Manage staff under your responsibility and ensure they receive appropriate training and development; ensure that appraisals are undertaken, and regular supervision provided, managing absence and performance, and dealing with staffing issues as they arise.

Manage and ensure the professionalism of staff at all times both in the wearing of uniform and in their interactions with staff, patients, visitors, and contractors.

Planning and organising: Manage the team workload, planning and coordinating workload to ensure effective use of resources; monitor team activities to ensure the service is efficient and well run.

Delegate tasks to include as appropriate to site, collection of all waste streams including general, recycling and clinical waste etc; internal ward removals/deliveries, main reception service, daily car park management, providing patient escort, receiving, sorting and delivering internal mail, franking and preparing outgoing post, issuing bleeps, responding to emergency procedures (including Ascom), provision of inter-site bus transport, out of hours services, day and night patrols, general security etc

Manage the planning and coordination of schedules / rotas, ensuring they are completed and made available to all staff and that cover is organised as appropriate and in line with organisational policies and procedures.

Develop an in-depth understanding of the E-Roster system and manage it efficiently with attention to detail to ensure that individual records are accurate and up to date at all times and that deadlines for payroll etc are met and any issues and discrepancies highlighted and dealt with appropriately and on time.

Managing resources; Manage the assets used by the department e.g., CCTV monitors, security alarm panels, ASCOM handsets, transport equipment, compactors, franking machine, etc ensuring they are safe, fully operational at all times and serviced at appropriate frequencies. Train staff as necessary in the use of equipment to ensure they work safely and in accordance with guidance provided.

Ensure resources are used efficiently and effectively at all times, paying particular attention to sustainability and reduction in waste. Identify efficiencies and improvements that will ensure value for money whilst maintaining the service at an appropriate level. Flag up issues to senior management and provide sufficient levels of information and data to ensure matters can be addressed quickly.

Service management: Liaise with service users and members of the public, providing a response to day-to-day enquiries and ensuring that appropriate action is taken to address issues highlighted.

Monitor the Night staffs Occurrence book, ensuring that action is taken to address any issues highlighted and that issues and trends are identified and dealt with/escalated appropriately to the Facilities Manager.

As appropriate to site, organise deliveries/collections to Community sites and supervise and coordinate furniture moves liaising with relevant parties to ensure an efficient and timely service.

Please see job description for full details of the role.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.

For a full list of our benefits please visit: https://www.slam.nhs.uk/media/421262/Working%20at%20SLaM.pdf

Qualifications

Essential: - oGCE/GCSE or equivalent in Maths and English; - ofull driving licence; - oSIA licence

Desirable: - oA level in Maths and or English or equivalent; - oRelevant Supervisory or Management qualification

Experience