Facilities Support Staff

• Work in accordance with Trust policies, procedures, and service standards (e.g. National Cleaning Standards 2021, Manual Handling, Infection Prevention & Control, Food Safety).
• Wear uniform and ID badge at all times and represent the department in a professional, courteous manner.
• Attend mandatory training and participate in team huddles, appraisals, and audits.
• Adapt to new areas or duties at short notice in response to operational needs.
• Full training will be provided across all relevant duties.

• Deliver day-to-day Cleaning Services, Ward Catering and Patient Services and transport
• Liaise with internal and external stakeholders to support service delivery.
• Maintain accurate records and ensure compliance with Trust policies.
• Participate in team meetings and contribute to service improvement initiatives.
• Be flexible between departments

• Serve meals and beverages to patients in line with scheduled breakfast, lunch, supper, and hot drink rounds.
• Collect meal orders and ensure patients receive the correct meals, including specialist dietary requirements.
• Liaise with ward staff and Mealtime Champions to promote patient dignity, support nutrition, and maintain mealtime standards.
• Check food trolley temperatures and report any issues with food quality or service to the supervisor.
• Ensure the ward kitchen areas are kept clean and tidy in accordance with infection control and food hygiene standards.
• Monitor stock levels of ward kitchen supplies and report replenishment needs.

• Carry out scheduled and ad hoc cleaning tasks in clinical and non-clinical areas using approved materials and methods.
• Maintain cleanliness in line with the National Cleaning Standards 2021, completing all required documentation or Synbiotix audit entries.
• Ensure all cleaning equipment is cleaned, stored, and maintained appropriately.
• Replenish consumables such as hand soap, sanitiser, toilet tissue, paper towels, and waste bags.
• Handle waste in line with infection prevention protocols and ensure safe removal to collection points.
• Report any environmental or cleanliness concerns to the supervisor.

• Transport patients, specimens, notes, equipment, and meals safely between departments, following infection control and manual handling protocols.
• Respond to jobs via our portering system, Alertive, or radio calls and log all tasks in line with department processes.
• Assist during emergency situations (e.g. cardiac arrests, fire calls) as part of the Trust’s response team when trained.
• Undertake scheduled waste removal, including general, clinical, confidential, and recyclable waste streams, ensuring correct segregation and PPE use.
• Deliver waste to appropriate holding or collection points, following the Trust’s Waste Management Policy.

• This post will require weekend, early morning, late and night or bank holiday shifts.
• Uniform and all necessary training will be provided, including manual handling, food safety, infection prevention, and waste management.
• The post is subject to satisfactory references and occupational health clearance.
• Postholders will rotate across areas and must complete core training in portering, domestic, waste, and housekeeping duties.

Essential

• GCSE or equivalent in English and Mathematics (or demonstrable literacy &
• numeracy skills)

Desirable

• Level 2 Food Hygiene Certificate D
• NVQ Level 2 in Cleaning, Portering, or equivalent

Essential

• Experience of working in cleaning, housekeeping, or portering roles
• Experience in a healthcare environment (e.g. hospital or nursing home)
• Experience serving meals or supporting food service in a care setting