Experienced Medical Secretary - General Practice

• QOF searches, recalls and follow-up activity
• Ardens Manager
• AccuRx patient communications and invitations
• Management and maintenance of clinical/disease registers
• Identification of patients requiring reviews or follow-up
• Patient recall and invitation programmes
• Follow-up of patients who have not responded to invitations
• Data quality and accurate coding
• Wider practice administrative and service-improvement work

• Provide a comprehensive and efficient medical secretarial service to the practice.
• Process referrals accurately and efficiently using the appropriate NHS referral systems and pathways.
• Prepare and manage clinical correspondence, referral letters, reports and associated documentation.
• Monitor referrals and outstanding actions, escalating concerns appropriately and supporting continuity of patient care.
• Liaise professionally with patients, secondary care, community services and other healthcare organisations.
• Manage incoming and outgoing correspondence and ensure information is recorded accurately within the patient record.
• Support QOF-related administrative work including searches, registers, recalls and patient follow-up.
• Use Ardens Manager to support population health, contractual and performance-related administrative work.
• Use AccuRx to coordinate patient communications, invitations, recalls, questionnaires and follow-up.
• Maintain and review clinical and disease registers and identify patients requiring monitoring, reviews or other action.
• Coordinate patient invitation and recall programmes and follow up non-responders as required.
• Support good data quality and accurate coding within the clinical system.
• Assist with wider practice administration and service-improvement work appropriate to the role.
• Maintain confidentiality and comply with practice policies relating to information governance, data protection and patient confidentiality.
• Undertake other appropriate duties consistent with the nature and level of the post.

Essential

• Previous experience working as a Medical Secretary within UK General Practice. This part of the role will consist of 30hour support over 5 days and you will be required to know all of the below essential pathways and this aspect of the role will be considered a handover from the present secretary
• Experience using EMIS Web or a comparable GP clinical system.
• Good knowledge and practical experience of GP referrals, clinical correspondence and medical secretarial processes.
• Provide a comprehensive and efficient medical secretarial service to the practice.
• Process referrals accurately and efficiently using the appropriate NHS referral systems and pathways.
• Prepare and manage clinical correspondence, referral letters, reports and associated documentation.
• Monitor referrals and outstanding actions, escalating concerns appropriately and supporting continuity of patient care.
• Liaise professionally with patients, secondary care, community services and other healthcare organisations.
• Manage incoming and outgoing correspondence and ensure information is recorded accurately within the patient record.
• Understanding of confidentiality and information governance within General Practice.
• Strong IT skills and confidence using GP clinical and administrative systems.
• Excellent written English, communication and organisational skills.
• High level of accuracy and attention to detail.
• Ability to prioritise and manage a busy and varied workload.
• Ability to work independently while contributing positively to the wider practice team.
• Professional and compassionate approach when communicating with patients.

Desirable

• This aspect of the role will consist of around 7hours per week and will entail training (where required) by the Practice Manager
• Experience of QOF administration, patient recalls and management of disease registers.
• Experience using Ardens Manager.
• Experience using AccuRx, particularly patient messaging, questionnaires, invitations and recalls.
• Experience of searches, coding and data-quality work within General Practice.