Evidence and Knowledge Officer

• Provide administrative support to the Evidence Service team, including for essential library functions overseen by the Evidence Service,and virtual and in-personinductionsand training delivered by the Evidence Service.Support induction andfamiliarisationactivities for new staff and users of the Evidence Service.
• Communicate and liaise with colleagues and stakeholders across Public Health Walesandexternally,andprovide a first point of contact for email enquiries,with a specific focus on library and evidence service resources
• Deliverpractical instruction and guidance to users on accessing library resources, databases, evidenceproductsand current awareness tools.Provide demonstrations of systems and processes to colleagues and service users asrequired.
• Identifyand resolve routine information retrieval issues, escalating more complex matters whereappropriate.
• Undertakebrief literature searches and identify relevant articlesand research papers on given topics.
• Assistwith updating andmaintainingthe Evidence Service intranet pages, under the supervision of senior Evidence Service staff.

Essential

• Higher National Certificate, NVQ Level 4, foundation degree, Higher National Diploma or equivalent, or relevant equivalent experience, together witha high levelof numeracy and written and spoken English.
• Knowledge of a range of bibliographic databases and other sources of public health evidence and theirappropriate use.

Essential

• Basicsearching of bibliographic databases andwebsites.
• Experience asafirst point of contact for requests and enquiries.
• Experience of delivering current awareness services.
• Experience performing a wide range of administrative and business support duties.

Essential

• Competent user of commonMSoffice software(Word, Excel, PowerPoint, Outlook, SharePointetc.).
• Good communication, presentation,and interpersonal skills.
• Flexible and adaptable to work requirements in a changing environment.
• Ability to work as part of a team.