Evening ward clerk

• Patient information & administrative duties Produce temporary files for patients admitted onto the ward.
• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients on each medical ward and clinical attendances, always making sure the patients demographics are up to date.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.

• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients on each ward and clinical attendances, always make sure the patient demographics are up to date.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
• Ensure patient labels are attached to every document within the patient file

• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
• Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
• To cover the float phone, to enable all wards to be able to contact you for any patient movement

• To be able to organise time effectively
• The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
• To be able to remain calm under pressure
• The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service, but must be able to also work independantly using their own initiative.

• high-quality care for all
• being a great place to work
• partnerships for impact, and
• research and education excellence

• we are compassionate
• we are proud
• we are inclusive, and
• we are one team

Essential

• Good standard of written and spoken English
• Basic computer skills

Desirable

• Relevant computer typing / secretarial courses

Essential

• Experience of working with the general public
• Basic knowledge of clerical duties and responsibilities

Desirable

• Previous experience as a ward clerk / clerical duties within a health care setting

Essential

• Caring & compassionate
• Able to cope in stressful & demanding situations
• Ability to uphold confidentiality
• Able to prioritise and work in a multi-disciplinary team
• Able to prioritise and work in a multi-disciplinary team
• Must be able to use own initiative

Desirable

• Demonstrates willingness to develop self within the role
• Demonstrate motivation to learn

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Essential

• Must be able to work a flexible shift pattern to cover 24/7 365 days a year

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours