EOC Emergency Health Advisor

Starting salary £25,760 rising to £27,476 after 2 years pro rata for part-timeShift allowance up to £429 per month gross for unsocial hours pro rata for part-time

After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.

As an Emergency Health Advisor (EHA) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

We offer a range of full and part-time rotas - please see attached rota pack.

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.

When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.

You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.

The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.

Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.

Staff are required to be flexible with their shifts during any mentorship as they will be following their mentors rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time.

Locations

Emergency 999 Operations Centres are based in Wakefield and York

Training

We offer comprehensive, paid full time training and you don't need a clinical background in order to apply. Training is 12 weeks full time.

If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 14th November 2026.

Candidates who pass the call handling assessment will be offered an interview on the same day.

Please note: If you are unable to attend the interview on Saturday 14th November 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

If you have previously applied and were unsuccessful at the assessment or interview stage, you must wait three months before reapplying. Any applications submitted within three months of an unsuccessful outcome will be automatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Qualifications

Experience

Essential: - Minimum of 2 years' experience working in a patient/customer focused environment

Desirable: - Experience of working in a call centre environment

Personal/other

Essential: - Able to manage highly stressful situations and make sound decisions; - Demonstrates sensitivity to the needs of individuals and groups

Skills / Competencies

Essential: - IT literate